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Work experience

Quality Assurance Manager - SME

from 09.2018 to now (5 years 8 months)
Teleperformance, Киев (Telecommunications and networking)

Control and improvement of the internal communications system in the department. Observing the implementation and ensure the efficiency of inspection and Q systems. Gather and organize statistical quality data and analyze data to identify problematic areas for further improvement. Evaluation of communication of managers with customers through different channels. Analysis of audio calls, chats and e-mails. Coaching the staff in accordance with needs in order to ensure compliance with quality standards. Preparation of internal and external reports for the partner (GLOVO)... Using internal CRM systems and JIRA.

Advertising Manager

from 12.2017 to 09.2018 (9 months)
ITMED, Киев (Business Services)

Consultations of potential clients on the company's services for the purpose of cooperation, Meetings with the client, conclusion of contracts, Cooperation with clients or partners of the company. Work in the CRM system

Head of Georgian department

from 11.2016 to 08.2017 (9 months)
Quintessentially Ukraine, Киев (Business Services)

Management of the project on servicing VIP clients of Georgian banks. Concierge service.

Project Manager

from 12.2014 to 09.2016 (1 year 9 months)
Initia Events, Киев (Business Services)

Project management in Georgia: the active search of clients, preparation of commercial proposals, negotiations, the conclusion of contracts; communication with the customer (coordination of plans, deadlines, requirements, budgets); participation in the process of selling and entering into contracts (including tenders); post-maintenance customers and additional sales.

Director

from 11.2007 to 12.2009 (2 years 1 month)
“Uspex-Georgia” Ltd., Tbilisi (FMCG (non-edible))

Monitoring sales activity, Looking at ways to improve sales productivity, Monitoring financial activities. Maintaining and developing a corporate image and reputation. Planning and implementing sales and customer retention and development, Managing logistics operations.

Deputy Financial Manager, Logistic Manager

from 05.2007 to 06.2014 (7 years 1 month)
NGO "Children of Georgia", Tbilisi (Non-Profit Organizations)

Reporting to Finance Manager. Managing documentary support for procurement (tender documents, conclusion agreements, supporting documents, etc.). Supervise all logistical activities of the organization, Control Purchase Orders, Negotiate with suppliers, management of vehicles, document and record management, Budgetary-statistical data Processing, calculation and payment of wages, participating in advocacy and legislation revision NGO run working groups.

Logistic Manager, Deputy Financial Director

from 02.2006 to 05.2007 (1 year 3 months)
“Transparency International Georgia”, Tbilisi (Non-Profit Organizations)

Budgetary-statistical data processing, report to Finance Manager. Managing documentary support for procurement (tender documents, conclusion agreements, supporting documents, etc.). Supervise all logistical activities of the organization, Control Purchase Orders, Negotiate with suppliers, management of vehicles, document and record management, participating in advocacy and legislation revision NGO run working groups.

Advertising Department Manager

from 02.2004 to 02.2006 (2 years)
“Akhtel” Ltd., Tbilisi (Telecommunications, Communications)

Mass media relations
Public relations
Advertising campaign planning and publication

Marketing Manager

from 09.2001 to 02.2006 (4 years 5 months)
“Akhali Kselebi” Ltd., Tbilisi (Telecommunications, Communications)

Mass media relations
Public relations
Advertising campaign planning and publication
Budgetary-statistical data processing

Education

Tbilisi Political Academy

Jurisprudence, Bachelor of legal sciences, Tbilisi
Higher, from 2002 to 2004 (1 year 9 months)

Tbilisi State Medical University

Military Medicine, Military Medical Doctor of General Practice, Tbilisi
Higher, from 1994 to 2001 (6 years 9 months)

Additional education and certificates

Caucasus Academic Centre (CAC) - Human Resources Administration

2007, 3 months

Caucasus Academic Centre (CAC) - Marketing

2006, 3 months

Caucasus Academic Centre (CAC) - Business Administration

2005-2006, 6months

Knowledge and skills

Language proficiencies

• English — above average
• Russian — fluent
• Ukrainian — average
• Georgian — fluent

References

Nachkebia Jaba

Nachkebia Jaba

UNICEF, Children of Georgia

Additional information

Driving license: B; C;

Lieutenant of Medical Service