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Work experience

Configurator Analyst

from 01.2022 to 06.2023 (1 year 5 months)
CT Customertimes, Lviv (IT)

• Analyze business and user needs and providing documentation of the requirements;
• Create reports and dashboards (standard, custom report types);
• Provide imported/exported data;
• Partner with cross-functional teams in the development, testing and implementation of enhancements / releases;
• Daily communication with colleagues and customers and work effectively in a team environment;
• Developing technical configuration change steps.

Seller

from 04.2020 to 10.2020 (6 months)
Маркет Напоїв, Lviv (Retail)

• Guide customers through the shopping process, from the initial greeting to the final purchase;
• Maintain a tidy shopping environment and welcoming atmosphere;
• Restock and organize merchandise on the sales floor.

Administrator

from 06.2019 to 11.2019 (5 months)
COMPASS HOSTEL & APART-HOTEL, Lviv (Hotel and restaurant industry)

• Communicate with higher authority of the place to take decision regarding facilities of the hostel and apart-hotel.
• Conduct check-in and checkout procedures;
• Interact with guests;
• Provide local and regional information;
• Experience in managing incoming correspondence, calls, and e-mails;
• Conducting onboarding process to the new employees.

Manager

from 03.2018 to 11.2018 (8 months)
ICC NOVAR, Lviv (Consulting, accounting and auditing)

• Translating foreign schools and universities' offers into Ukrainian to promote their education in our country;
• Communication with foreign managers;
• Work with documentation.

Taxi Administrator in Lviv Danylo Halytskyi International Airport

from 12.2014 to 03.2018 (3 years 3 months)
ТзОВ "Белтрейд Україна", Lviv (Transportation and logistics)

• Plan, organize and manage the work of subordinate staff to ensure that the work is accomplished in a manner consistent with organizational requirements;
• Interact with guests;
• Provide local and regional information;
• Experience in collecting payments and maintaining records of budgets, funds, and expenses.

Self-employed English tutor

from 03.2014 to now (10 years 3 months)
Education and science

• Teaching kids and teenagers foreign language;
• Helping to understand school material in an easier way;
• Improving their level and grades.

Education

Lviv State University of Physical Culture, Bachelor's Degree in Tourism

Tourism, Lviv
Higher, from 2014 to 2019 (5 years)

Additional education and certificates

Certificate of Language Proficiency goFLUENT

2022-2023

Knowledge and skills

Language proficiencies

• English — advanced
• Ukrainian — fluent

Additional information

As an experienced administrator and configurator analyst I position myself as a cheerful, flexible, focused and hard-working employee, who enjoys acomplishing required tasks. I'm skilled in organizing and prudent to details, with the ability to balance multiple tasks at once and work in a fast-paced, deadline-driven environment. I love challenging myself in new things such as learning about different kind of art, computer technologies and doing sport.

• Several years of experience working in administration position in hotel, accommodation/transfer facilities and IT industry;
• Ability to balance multiple tasks at once and work in a fast-paced, deadline-driven environment;
• Experience in managing incoming correspondence, calls, and e-mails;
• Experience in regular responding to routine requests for information;
• Organizing activities and assigning responsibilities to employees to ensure productivity;
• Responding to complaints and queries;
• Conducting onboarding process to the new employees.