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MARK BOLSHAK

Name: Markus Bolshak
Nationality: Ukraine
Date of Birth: 25.03.1993
Marital Status: Single
Contact Address:
Mobile: [open contact info](look above in the "contact info" section)
e-mail: [open contact info](look above in the "contact info" section)
Address: P.O. Box 40011 Sumy, Ukraine

HIGHLIGHTS OF QUALIFICATIONS
A passionate and customer oriented professional with excellent communication skills having international work experience
Experience in greeting guests, allocating them rooms as per their requirements, directing guests to their rooms and other facilities
Great organizational skills
Proficient in working with a group
Excellent ability to communicate well with many different kinds of people
Confident and have genuine interest in customer satisfaction
Exemplary problem-solving skills; able to identify problems and implement corrective processes.
Strong leadership skills; able to prioritize, delegate tasks, and make sound decisions quickly while maintaining a focus on the bottom line.

EDUCATION
Finance and Credit- Bachelor Degree September 2014 - till present
Sumy Government University, Sumy, Ukraine

WORK EXPERIENCE

Pharmacy Group, USA, NY December 2019 – Till present
Sales Manager__________
Sales Team Supervision
Territory Management
New Account Development
Relationship Building
Complex Negotiations
Presentations & Proposals
Closing Strategies
Sales Training
Lead Qualification

Gusovsky Restaurant, Ukraine, Kiev March 2019 – December 2019
Food Service - Waiter
Welcome customers as they arrive and ask for seating preferences
Seat customers and offer welcome drinks and menu
Take food and beverage orders and communicate to the kitchen through POS system
Deliver orders to the table in a timely manner
Ensure quantity, quality and accuracy of order
Set up food stations and tables as directed
Clean tables and ensure that they are bussed appropriately
Mix and serve drinks as directed


Dmitry Borisov Family, Ukraine, Kiev March 2016 – August 2018
Service Associate – Restaurant Manager
Solely responsible for making sure that all dining room drink orders were filled
Ensuring the highest standards of food and beverage service.
Keeping control of food and labour costs.
Ensuring Health & Safety and also hygiene procedures & standards are maintained.
Having an in-depth knowledge of all menus.
Responsible for recruiting, training & developing restaurant staff.
Dealing with and resolving customer complaints.
Maximising all business opportunities to drive sales.
Communicating with the kitchen staff to ensure efficient food service.
Advising customers on wine selection.
Liaising with the Head Chef to discuss and develop the menu.
Overseeing client bookings & reservations
Organising the daily and weekly rotas for the Restaurant’s staff
Purchasing stock, supplies and negotiating best prices with trade suppliers
Ability to create a great atmosphere & be a inspirational host.
Monitoring sales and then writing informative reports for the restaurant owners.

Marinad, Night club & Bar, Ukraine, Sumy March 2015 - September 2015
Service Associate - Waiter
Assist guests with making menu choices in an informative and helpful fashion
Maintain knowledge of current menu items garnishes ingredients and preparation methods
Set tables in assigned area correctly and uniformly using; clean pressed; clean unspotted silverware; clean china with no chips or cracks; clean unspotted glassware
Consistently adhered to quality expectations and standards

Lagoon Amusement Park. USA, UT, Salt-Lake City June 2013 – September 2013
Lifeguard
Monitored pool areas and protected guests participating in water activities
Provided safety information to people prior to them indulging in a water sport
Supervised swimmers to ensure that they are swimming within the safety protocols
Checked safety of rescue tubes and buoys and perform needed maintenance
Ensured that all guests feel welcome and safe and are given responsive, friendly, and courteous service at all times
Filled in where needed to ensure guest service standards and safe, efficient operations are met daily
Worked with the waterpark maintenance team to ensure that all equipment is kept safe, clean and kept in excellent working condition through monitoring of daily, weekly, monthly, and annual inspections and by following the equipments' preventative maintenance programs