Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/6139480/

Work experience

Customer service manager

from 10.2023 to 01.2025 (1 year 3 months)
Netevia, Other countries (Finance, banking, and insurance)

Addressing and resolving customer inquiries to ensure high levels of satisfaction.
Conducting thorough research and reconciliation of merchant accounts to maintain accuracy and integrity, Coordinating with various departments to effectively manage and resolve customer complaints.
Handling refunds, account closures, bank updates, fees, pricing adjustments, and other account-related matters.

Customer support technician

from 02.2023 to 10.2023 (8 months)
RSG GLOBAL, Remote (IT)

Manage technician calls and parts delivery for clients.
Manage Client implementation & break-fix projects.
Report to client RSG service progress.
Create and document RSG tech processes, tech docs, and signoff documents.
Assist Project Managers with implementation schedules.

Customer service manager

from 02.2022 to 08.2023 (1 year 6 months)
Argobrands (Amazon), Remote (Retail)

Processing returns by following company policies and procedures
Answering customer questions about products and services using knowledge of in-depth product knowledge or technical computer skills.
Interpreting and communicating policy changes to customers in a way that helps them understand why policies were changed.
Providing information about the status of an order or shipment, processing returns, and answering questions about shipping rates or methods.
Receiving and processing orders for products or services from customers via phone, email, live chat, or other communication platforms.
Processing payments by taking credit card information over the phone or online through websites such as PayPal or Amazon Payments.
Handling customer complaints regarding orders that were damaged or incorrect.

Customer Support Manager/ Logistics/Sales Development Rep. Buffalo Market

from 10.2019 to 01.2022 (2 years 3 months)
Buffalo Market, California, Remote. (Food industry)

*Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

*Build sustainable relationships and trust with customer accounts through open and interactive communication.

*Working with drivers to make sure orders are delivered on time, creating driver routes, dealing with driver-related problems, and escalating these problems as needed.

*Extensive market research for Consumer Packaged Goods brands prospects, finding new leads based on given criteria, and initiating first contact with CPG brands representatives.

Sales representative/ Phone booker.

from 09.2018 to 10.2019 (1 year 1 month)
American Income Life, Remote (Finance, banking, and insurance)

.Calling clients and scheduling or rescheduling appointments with licensed agents.
. Advising customers on a wide range of company products and services;
• Processing orders, taking payments and issuing refunds;
• Dealing with complaints and compliments in a professional manner;
• Making the public aware of all the promotions and special offers;
• Ensuring product information is accurate and up to date.

Customer Service Representative

from 01.2017 to 09.2018 (1 year 8 months)
Appliance Repair Company, Remote (Public and business services)

*Incoming and outgoing calls to schedule and reschedule appointments with appliance repair specialists and tracking work done.
*Lead research and outreach to source Technicians and Electricians.
*Dispatching the booked appointments to different technicians.

Education

VNMU

Medicine, Vinnytsia
Higher, from 2012 to 2018 (5 years 9 months)

Knowledge and skills

• MS Word
• MS PowerPoint
• MS Office
• MS Access
• Email
• CRM
• Zendesk
• Shopify
• Amazon
• Spreadsheet

Language proficiencies

• English — fluent
• Ukrainian — average

Additional information

Proven working experience in retail sales.
Working knowledge of market and consumer requirements and dynamics.
Solid interpersonal and communication skills.
Proven track record of over-achieving sale quota.
Proficiency of sales principles and customer service practices