Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/6139480

Work experience

Customer support technician

from 01.2023 to 02.2024 (1 year 1 month)
RSG GLOBAL, Remote (IT)

Manage technician calls and parts delivery for clients.
Manage Client implementation & break-fix projects.
Report to client RSG service progress.
Create and document RSG tech processes, tech docs, and signoff documents.
Assist Project Managers with implementation schedules.

Customer service manager

from 02.2022 to 01.2023 (11 months)
Argobrands (Amazon), Remote (Retail)

Processing returns by following company policies and procedures
Answering customer questions about products and services using knowledge of in-depth product knowledge or technical computer skills.
Interpreting and communicating policy changes to customers in a way that helps them understand why policies were changed.
Providing information about the status of an order or shipment, processing returns, and answering questions about shipping rates or methods.
Receiving and processing orders for products or services from customers via phone, email, live chat, or other communication platforms.
Processing payments by taking credit card information over the phone or online through websites such as PayPal or Amazon Payments.
Handling customer complaints regarding orders that were damaged or incorrect.

Customer Support Manager/ Logistics/Sales Development Rep. Buffalo Market

from 10.2019 to 01.2022 (2 years 3 months)
Buffalo Market, California, Remote. (Food industry)

*Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

*Build sustainable relationships and trust with customer accounts through open and interactive communication.

*Working with drivers to make sure orders are delivered on time, creating driver routes, dealing with driver-related problems, and escalating these problems as needed.

*Extensive market research for Consumer Packaged Goods brands prospects, finding new leads based on given criteria, and initiating first contact with CPG brands representatives.

Customer care representative/ Phone booker.

from 09.2018 to 10.2019 (1 year 1 month)
American Income Life, New york, Remote (Finance, banking, and insurance)

.Calling clients and scheduling or rescheduling appointments with licensed agents.
. Advising customers on a wide range of company products and services;
• Processing orders, taking payments and issuing refunds;
• Dealing with complaints and compliments in a professional manner;
• Making the public aware of all the promotions and special offers;
• Ensuring product information is accurate and up to date.

Customer support

from 02.2017 to 09.2018 (1 year 7 months)
MD group, Kharkiv (Sales)

*Interact with customers, answer questions about products, assist with finding the best product to match customer needs, and performing the final sale.*
Apply sale prices and any discounts as needed.
Process customer payments and supply customers with receipts of purchases.
Accept customer returns within return policy guidelines.

Sales Representative

from 04.2016 to 08.2017 (1 year 4 months)
Atlasiko inc., vinnitsya (Architecture)

Sending emails, making sales calls, and creating quotes.
Working with management and senior staff to meet goals and targets;
Serving consumer payments processing and refunds;
Addressing questions, complaints, and concerns in accordance with company policy.

Education

VNMU

Medicine, Vinnytsia
Higher, from 2012 to 2018 (5 years 9 months)

Knowledge and skills

Language proficiencies

• English — fluent
• Ukrainian — average

Additional information

Proven working experience in retail sales.
Working knowledge of market and consumer requirements and dynamics.
Solid interpersonal and communication skills.
Proven track record of over-achieving sale quota.
Proficiency of sales principles and customer service practices