Contact information

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Work experience

Payment Manager

from 10.2023 to now (2 years 10 months)
NDA, Дистанційно (Консалтинг, бухгалтерія, аудит)

* Preparation of invoices
Preparing, reviewing, and issuing invoices for clients and business partners in accordance with company standards and financial procedures. Ensuring accuracy of payment details, amounts, and deadlines while maintaining timely invoicing processes.
* Specialization in B2C transactions
Managing and monitoring B2C (Business-to-Consumer) financial transactions, including payment processing from individual customers, tracking transaction statuses, handling refunds, and resolving payment-related issues. Providing high-quality customer support regarding financial inquiries and payment operations.
* Correspondence with financial institutions
Maintaining professional communication with banks, payment providers, and other financial institutions regarding payment processing, transaction verification, dispute resolution, and financial inquiries. Coordinating effectively to ensure uninterrupted payment operations and compliance with financial requirements.
* Financial documentation management using Excel
Organizing, maintaining, and analyzing financial documentation using Microsoft Excel, including payment records, financial reports, transaction tracking tables, and analytical summaries.

Interen Technical Support Agent

from 08.2023 to 09.2023 (2 months)
LimTC, Дистанційно (IT)

•Provision of technical support for client inquiries

English interpreter

from 07.2022 to 05.2023 (11 months)
Teleperformance Poland, Дистанційно (Маркетинг, реклама, PR)

•Live interpretation of English-Ukrainian conversations
• Documentation and record management
• Handling and maintenance of customer requests

Customer support representative

from 02.2021 to 01.2022 (1 year)
NDA, Дистанційно (Консалтинг, бухгалтерія, аудит)

* Conducted verification and evaluation of document accuracy to ensure secure client authentication and compliance standards
* Delivered high-quality customer support by resolving inquiries efficiently and maintaining strong client relationships
* Coordinated client onboarding processes and provided clear orientation to services and procedures
* Scheduled and facilitated Zoom meetings, ensuring smooth communication between clients and internal teams
* Collected, organized, and maintained legal documentation and supporting evidence for dispute resolution cases
* Performed human resources and administrative support duties, including record management, correspondence, and operational coordination

Education

LCC International University

Contemporary Communication, Клайпеда
Higher, from 2019 to 2023 (4 years)

Knowledge and skills

• Керування транспортними засобами
• MS Excel
• Банківська справа
• Організованість
• Уміння аналізувати
• Здатність до навчання

Language proficiencies

• English — advanced
• Ukrainian — fluent

Additional information

Всегда готова учиться и развиваться.