Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/6225032/

Work experience

Customer support manager

from 09.2023 to now (3 years)
Markify, Дистанційно (IT)

Customer Support at Markify, a technology-driven SaaS company, providing best-in-class searching and watching services to trademark professionals.
At the heart of Markify you find the trademark similarity search algorithm, which is the most accurate in the world. Finding all potential conflicts but with less noise.

Booking Agent

from 08.2022 to 09.2023 (1 year 2 months)
Kiwi.com, Вінниця (Транспорт, логістика)

Travel metasearch system; online service for searching air tickets and ground transport. I worked as a booking specialist, responsible for purchasing air tickets, additional services, and resolving issues with airlines through chat and call conversations.

Corporate Customer Support Manager

from 04.2021 to 03.2022 (1 year)
JustSchool, Дистанційно (Освіта, наука)

An online English school where I communicated with clients and created schedules, helping to solve issues and problems that arose during the learning process. I was promoted to the position of Head of Customer Support in the Corporate Department. My main responsibilities included addressing any queries from our corporate clients, creating accounts and schedules, selecting teachers based on individual client requests, and setting up all communication channels.

Barista

from 06.2019 to 10.2020 (1 year 5 months)
Bigman Coffee, Вінниця (Готельно-ресторанний бізнес)

The coffee shop where I worked as a barista provided me with many opportunities to communicate with customers, including in English, and gain valuable skills.

Education

ВТЕІ КНТЕУ

Готельно - ресторанна справа, Винница
Higher, from 2016 to 2020 (4 years)

Закінчив навчання в інституті (бакалавр)

СумДУ

Фінанси і кредит, Сумы
Higher, from 2016 to 2020 (4 years)

Заочно закінчив (бакалавр)

БКТБ НТУ

Обслуговування та ремонт автомобілів та двигунів, Бар
Specialized secondary, from 2014 to 2018 (4 years)

Additional education and certificates

Барська дитяча музична школа

Бар, 6 років

Knowledge and skills

• MS Excel
• MS Word
• MS Office
• Користувач Internet
• MS PowerPoint
• MS Outlook
• Windows
• Internet Explorer
• Email
• Opera
• Mozilla Firefox
• Outlook Express
• Google Chrome
• WordPad
• Веб-браузери
• Робота в команді
• Уміння аналізувати
• Самостійне прийняття рішень
• Express
• Знання комп'ютерних програм
• Грамотна письмова і усна мова

Language proficiencies

• Ukrainian — fluent
• English — above average
• German — beginner

Additional information

Хочу та готовий навчатись новому, розвиватись, працювати в команді та самореалізовуватись на роботі.