Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/6249779/

Work experience

Guest Relations

from 02.2025 to 05.2026 (1 year 4 months)
Le Royal Meridien Beach Resort and Spa, Dubai (Готельно-ресторанний бізнес)

•Welcomed and ensured an excellent customer experience for guests.
• Managed and fulfilled guest requests promptly, maintaining high
satisfaction.
• Recommended and booked local attractions, restaurants, and activities
based on guest preferences.
• Handled guest complaints efficiently.
• Organized amenities and services to enhance guest comfort and
convenience.
• Trained new team members to ensure consistent service quality and
operational efficiency.

Guest Relations

from 03.2023 to 10.2023 (8 months)
Six Senses Kaplankaya Resort, Akbuk,Turkey (Готельно-ресторанний бізнес)

•Welcomed and ensured an excellent customer experience for guests.
• Managed and fulfilled guest requests promptly, maintaining high
satisfaction.
• Recommended and booked local attractions, restaurants, and activities
based on guest preferences.
• Handled guest complaints efficiently.
• Organized amenities and services to enhance guest comfort and
convenience.
• Trained new team members to ensure consistent service quality and
operational efficiency

Оператор,First Calls Assistant, Turkish Airlines

from 10.2020 to 01.2022 (1 year 4 months)
Global Bilgi, Харків (Телекомунікації, зв'язок)

•Answered passenger inquiries and processed ticketing transactions.
• Trained and supported new employees during the first calls.
• Delivered high-quality service under pressure

Оператор

from 11.2019 to 03.2020 (5 months)
МАУ, Харків (Телекомунікації, зв'язок)

•Answered passenger inquiries and processed ticketing transactions.
• Trained and supported new employees during the first calls.
• Delivered high-quality service under pressure

Education

ХПІ

Перекладач з англійської мови, Харків
Higher, from 2018 to 2022 (4 years)

Knowledge and skills

• Здатність до навчання
• Відповідальність
• Продуктивність
• Комунікабельність
• Адаптивність
• Дисциплінованість
• Стресостійкість

Language proficiencies

• English — advanced
• Ukrainian — fluent
• German — beginner