Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/6321698/

Work experience

Upwork.com – Customer Service, Virtual Asst. Product Mng.

from 10.2023 to now (2 years 6 months)
Upwork.com, Remote (Consulting, accounting and auditing)

Working through Upwork.com with various Clients on different Projects

2. level Technical Support

from 01.2022 to 12.2023 (2 years)
Bullitt Group, Remote (Telecommunications and networking)

- Delivered comprehensive support for a range of rugged devices
including Cat phones, Motorola satellite, and Land Rover Explorer,
enhancing customer satisfaction and product reliability.

- Solved complex technical issues escalated from first-level support,
providing detailed diagnostics and troubleshooting to ensure swift
resolutions.

- Collaborated closely with engineering and product teams to
communicate feedback and improve product performance and user
experience.

- Developed and maintained in-depth product knowledge, staying
updated on all new features and technology advancements to provide
expert advice and support.

- Contributed to knowledge base articles and training materials,
empowering first-level support teams and customers with accurate and
helpful information.

Regnum Carya - Guest Service Supervisor & Concierge (Member of les clefs d'or Tu

from 11.2014 to 12.2019 (5 years 2 months)
Regnum Carya, Antalya (Tourism)

• Updated the front desk's concierge book daily so that guests had access to relevant local information.
• Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
• Scheduled deliveries of flowers, gifts, and other products and made reservations for spa services and dining.
• Arranged for transportation to and from the airport, train station and events for visitors upon request.
• Worked closely with guests, some VIP or celebrity, and always respected guests' privacy.
• Answered customer telephone calls promptly and appropriately.
• Provided services efficiently and with high level of accuracy.
• Greeted and assisted guests by gathering information pertaining to
reservations or requests.
• Delivered messages, mail and packages left for guests and hotel
facilities in a timely manner.

DETUR - Concierge

from 04.2012 to 10.2014 (2 years 7 months)
DETUR, Antalya (Tourism)

In a timely manner, I responded to clients' questions, issues, and complaints, and found appropriate solutions when needed.
• I supervised the processing of payments through credit and debit cards and handled all confidential information with utmost professionalism and discretion.
• Talked about safety and rules with people who are traveling to unsafe countries or areas.
• Processed orders and gave customers detailed plans, tickets, and receipts.
• I organized travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
• Arrangements were made for travel arrangements for groups, couples, executives, and individuals with special requirements.
• Planned equipment, supply, and material shipments to international destinations
• Collaborated with various team members to ensure guest requests were addressed appropriately and timely.
• Resolved service-related problems in a timely manner.
• Answered customer telephone calls promptly and appropriately.

Education

Alberts - Ludwigs University Freiburg/Germany

Bachelor degree in Autogenes & Mentaltrainer, Freiburg
Specialized secondary, from 2004 to 2008 (4 years)

Additional education and certificates

No additional education or certificates.

Knowledge and skills

• Communicability
• Work with clients
• Technical support for users
• Receiving incoming calls
• Making outgoing calls
• Troubleshooting
• Individual consultation

Language proficiencies

• English — fluent
• German — fluent
• Turkish — fluent

Disability

1st degree.
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