Contact information

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Work experience

2. level Technical Support

from 01.2022 to 12.2023 (1 year 11 months)
Bullitt Group, Remote (Telecommunications and networking)

- Delivered comprehensive support for a range of rugged devices
including Cat phones, Motorola satellite, and Land Rover Explorer,
enhancing customer satisfaction and product reliability.

- Solved complex technical issues escalated from first-level support,
providing detailed diagnostics and troubleshooting to ensure swift
resolutions.

- Collaborated closely with engineering and product teams to
communicate feedback and improve product performance and user
experience.

- Developed and maintained in-depth product knowledge, staying
updated on all new features and technology advancements to provide
expert advice and support.

- Contributed to knowledge base articles and training materials,
empowering first-level support teams and customers with accurate and
helpful information.

Callnovo– Customer Service, Technical Support

from 10.2020 to 03.2022 (1 year 5 months)
Callnovo, Remote (Telecommunications and networking)

Handle 60+ Cases/Tickets daily with duties including signing up new
cases, retrieving customer data, presenting relevant marketing channels for
GE, AUT, CH.
• Handle 10+ calls daily
• Maintain customer accounts and record account Information.
• Make product recommendations or services to customer based in their needs
and preferences
• Handle Customer complaints and provide alternatives and/or solutions to ensure
resolution to complaints
• Upgrade and cancel customer accounts by customer requests
• Training new employees in how to use Callnovo CRM - entering customer data
and organizing customer logs

Sales & Product Specialist

from 12.2019 to 12.2020 (1 year)
Anex Tour, Antalya/TURKEY (Tourism)

Working through the necessary program to match all the products that are provided to sell, such as hotel, travel, package, transfer, and flight contingent, daily reporting for all new contracts.
Following and analyzing all matches daily. On request of all Abroad Destinations, we send their Reports to the necessary departments.
Connected to Germany's main office and reporting any mistakes and handling them.

Upwork.com – Customer Service, Virtual Asst. Product Mng.

from 10.2019 to now (4 years 7 months)
Upwork.com, Remote (Consulting, accounting and auditing)

Working through Upwork.com with various Clients on different Projects

Regnum Carya - Guest Service Supervisor & Concierge (Member of les clefs d'or Tu

from 11.2014 to 12.2019 (5 years 1 month)
Regnum Carya, Antalya (Tourism)

• Updated the front desk's concierge book daily so that guests had access to relevant local information.
• Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
• Scheduled deliveries of flowers, gifts, and other products and made reservations for spa services and dining.
• Arranged for transportation to and from the airport, train station and events for visitors upon request.
• Worked closely with guests, some VIP or celebrity, and always respected guests' privacy.
• Answered customer telephone calls promptly and appropriately.
• Provided services efficiently and with high level of accuracy.
• Greeted and assisted guests by gathering information pertaining to
reservations or requests.
• Delivered messages, mail and packages left for guests and hotel
facilities in a timely manner.

DETUR - Concierge

from 04.2012 to 10.2014 (2 years 6 months)
DETUR, Antalya (Tourism)

In a timely manner, I responded to clients' questions, issues, and complaints, and found appropriate solutions when needed.
• I supervised the processing of payments through credit and debit cards and handled all confidential information with utmost professionalism and discretion.
• Talked about safety and rules with people who are traveling to unsafe countries or areas.
• Processed orders and gave customers detailed plans, tickets, and receipts.
• I organized travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
• Arrangements were made for travel arrangements for groups, couples, executives, and individuals with special requirements.
• Planned equipment, supply, and material shipments to international destinations
• Collaborated with various team members to ensure guest requests were addressed appropriately and timely.
• Resolved service-related problems in a timely manner.
• Answered customer telephone calls promptly and appropriately.

Education

Alberts - Ludwigs University Freiburg/Germany

Bachelor degree in Autogenes & Mentaltrainer, Freiburg
Specialized secondary, from 2004 to 2008 (4 years)

Language proficiencies

• English — fluent
• German — fluent
• Turkish — fluent