Contact information

The job seeker has entered a phone number and email.

You can get this candidate's contact information from https://www.work.ua/resumes/6326645

Work experience

Travel Manager

from 07.2023 to 02.2024 (7 months)
Booking Health, Київ (Медицина, охорона здоров'я, аптеки)

•Acting as the main point of contact for medical tourists, helping them with all aspects of their travel, including visa requirements, medical appointments, and travel arrangements
•Handling of all aspects of travel logistics, such as booking flights, accommodation, and ground transportation, and ensuring that patients and their companions have a comfortable and hassle-free journey
•Ensuring the safety and security of patients during their travel, providing information about the destination, local regulations, and emergency contact details
•Managing and organizing patient medical records once the medical program is completed.

Inside Sales Manager

from 08.2021 to 06.2023 (1 year 10 months)
TBO, Київ (Туризм)

•Search for new agents and their involvement in TBO
•On-demand agent billing, payment and allocation tracking
•Support in preparation for Exhibition whenever it's needed
•Assistance in organizing local events
•Translation of the system and products, preparation of manuals
•Planning Marketing calendar along with sales team
•Communication with agents based on data from Power Bi
•Communication with colleagues from other departments on various requests
•Conducting training for new colleagues/agents on how to work with the system
•Translation of the system and products, preparation of manuals
•Preparation BI Power reports

Consultant

from 02.2021 to 06.2021 (4 months)
Pure Escapes, Киев (Туризм)

•Providing outstanding customer service to all travel partners on behalf of their clients
•Assisting travel partners in a branded, friendly, proactive and efficient manner with appropriate follow-up as necessary
•Building an extensive knowledge base of in resort activities, attractions, transportation options, and airports
•Maintaining a positive and professional relationship with all vendors and merchants
•Support operations partners and vendors delivering communication to managers and clients daily
•Support the marketing and sales department with administrative tasks
•Providing pre-arrival support for clients and travel partners
•Facilitates correspondence with resorts and travel partners
•Working collaboratively with the sales and reservation team

Support Agent

from 11.2019 to 03.2020 (4 months)
Freightender, Киев (IT)

• Managing communication with customers and carriers about bugs, issues
and questions with regards to system use
•Taking part in customer training
•Working on support function improvement.

Customer Service Specialist

from 05.2014 to 12.2018 (4 years 7 months)
Evonik, Киев (Сільське господарство, агробізнес)

•customer service: customer relations, acceptance, placement and control of orders, payment and control of document flow
•negotiating prices and contracts with customers
•close cooperation with internal departments (customer service department (Germany), logistics department, etc.)
•processing customer inquiries, tracking contracts
•coordination of goods logistics: tracking trucks, confirming loading dates, checking documents and quality certificates
•compliance with import regulations
•support of product registration procedures
•Performing other related duties as required
•collecting original documents
•Collaboration with internal key account teams

Warehouse Manager

from 06.2011 to 05.2014 (2 years 11 months)
Henkel, Киев (Хімічна промисловість, фармацевтика)

•SAP system maintenance (inbound): control of complete material master data, verification of purchase orders upon receipt of goods, booking of orders in the system (regular products)
•Monthly write-off of materials by requests from the marketing and sales departments.
•Planning, coordination and control of co-packing and production processes (promotions, gift sets)
•Regular monitoring and analysis of warehouse and transportation costs
•Providing short-term and long-term measures to minimize/optimize warehouse and transportation costs

Customer Service Manager

from 09.2010 to 04.2011 (7 months)
Henkel, Киев (Хімічна промисловість, фармацевтика)

•processing orders
•tracking delivery schedule and participation in its formation
•analysis of the service level and percentage of non-performed orders (missed sales)
•organization and tracking the flow of documents related to the supply and tax invoices, managing customer complaints)

Customer Care Specialist

from 09.2009 to 09.2010 (1 year)
Kaercher, Киев (Оптова торгівля, дистрибуція, імпорт, експорт)

•Work with customer orders to ensure maximum demand
•Processing orders in the SAP system received by e-mail, phone or fax
•Creating the necessary documents for deliveries
•Formation of the order, terms and conditions of the supplier's logistics services for picking, loading and transportation

Sales Manager Assistant

from 01.2009 to 09.2009 (8 months)
Kaercher, Киев (Оптова торгівля, дистрибуція, імпорт, експорт)

•Support in organizing the work of the department (booking hotels and tickets)
•Translation of technical information from/into English
•Preparation of presentations (special offers) for new clients
•Support in attracting new customers
•Calculation of the recommended price for the distribution network and dealers
•Conducting master classes on the client's territory (product presentation)
•Direct sales in the store (work with the cash register)
•Advising clients with all the necessary information about the product

Floor Manager Assistant

from 03.2007 to 07.2008 (1 year 4 months)
Metro Cash & Carry, Киев (Оптова торгівля, дистрибуція, імпорт, експорт)

•Providing all types of administrative support:
•Preparation of necessary information for Floor Managers, Store Manager regarding prices, volumes, orders, stock
•Realization of the “Delivery project” for key clients: “Radisson” & “Hyatt” (collection of ordered items, control of the delivery process, constant communication with the client),
•preparation of presentations,
•Support of store check.
•Training coordinator in the store (4 months)
•Conducting training for new employees
•Support for the Mystery Shopper project.

Education

ИГГУ (Измаильский Государственный Гуманитарный Университет)

Преподаватель английского и немецкого языков, Измаил
Higher, from 2000 to 2006 (5 years 9 months)

Language proficiencies

• English — advanced
• German — average
• Ukrainian — fluent

Additional information

Soft skills:
Quick-learner, flexible, helpful person who is ready to face difficulties with solution in a most effective way.
Client focus, reliability, teamwork & collaboration.