Contact information

The job seeker has entered a email, address and LinkedIn.

You can get this candidate's contact information from https://www.work.ua/resumes/6444818/

Work experience

Construction Project Coordinator

from 02.2020 to 07.2022 (2 years 5 months)
Helios Construction Services, Kyiv (Construction, architecture, interior design)

- Facilitated communication between clients and contractors to resolve issues and ensure project alignment with client expectations.
- Engaged in budget preparation and contract management for projects, preparing estimates and ensuring compliance with contractual obligations.
- Acted as the main point of contact for client inquiries, troubleshooting issues and providing regular updates to ensure client satisfaction.
- Managed client data systems and tracked issues using CRM tools to ensure timely resolution.

Customer Support Representative

from 07.2019 to 11.2019 (4 months)
Tradenix, Kyiv (Telecommunications and networking)

- Assisted clients with account verification via phone and email, ensuring a seamless onboarding process.
- Scheduled and coordinated appointments with Account Managers to enhance client engagement.
- Updated and maintained accurate client records in the CRM system to support efficient account management.

Customer Care Specialist

from 02.2015 to 12.2015 (10 months)
Wild Tornado Online Casino, Kyiv (Telecommunications and networking)

- Provided real-time customer support via live chat, assisting players with deposits, withdrawals, and account-related inquiries.
- Maintained a high level of player engagement and satisfaction by delivering prompt, professional, and friendly assistance.
- Guided players on the benefits and usage of promotional coupons, bonuses, and loyalty rewards.
- Delivered technical support for website navigation and gameplay concerns.
- Ensured a seamless gaming experience by troubleshooting account verification, security measures, and transaction delays.

Education

Kiev National university for Construction and Architecture (KNUBA)

Organization, Kyiv
Higher, from 2018 to 2020 (2 years)

Master's Degree - Organization and management of construction

Kyiv National University for Construction and Architecture (KNUBA)

Construction, Kyiv
Higher, from 2014 to 2018 (4 years)

Bachelor's Degree in Civil Engineering.

Knowledge and skills

• Management of CRM
• Zoho CRM
• Zendesk
• Data analysis
• Project management
• Attentiveness
• Strategic planning
• UX Research
• Independent decision-making
• Teamwork
• Microsoft 365
• MS Excel
• Google Sheets
• Adobe Photoshop
• TeamViewer
• AutoCAD
• MS Project
• Budget management
• CPA analysis
• Risk assessment
• Technical support for users
• Development of labor safety trainings
• LIRA SAPR
• Zoiper
• Zoom Meetings
• Work with Databases
• Binotel CRM
• Slack
• Google Docs
• Google Meet
• Problem Solving

Language proficiencies

• English — fluent
• Russian — above average

References

Ifemeje Christian

Ifemeje Christian

Customer Support Manager, Westbridge Group LLC

Additional information

· I am looking for REMOTE work.
· I will be working out of Nigeria.
· Fast Internet: Download: 29.3 Mbps Upload: 8.14 Mbps
· reliable power and secure workstation.
· I am willing to adjust working hours to match different time zones.