Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/6450937/

Work experience

Customer support representative

from 12.2024 to now (1 year 2 months)
H2H Movers, Remote (Transportation and logistics)

Performed duties as a customer support representative. The main focus was on confirming details of the forthcoming moving appointments with the customers, supervising the moving appointments, connecting the crews with the customers, assisting clinets and collecting feedback after the move is done, ordering residential parking permits with the office of the city of Chicago.

Lead Generator

from 03.2024 to 11.2024 (9 months)
WSC Product Cyprus LTD, Remote (Medicine, pharmacy)

Contacted American medical offices to gather information about the personnel responsible for ordering medical equipment and supplies

Customer Support Representative

from 10.2020 to 04.2023 (2 years 7 months)
SHIHAN TRANSPORT & LOGISTICS LLC, Remote (Transportation and logistics)

- experience in assisting prospects, customers, carriers/drivers,
- deep knowledge in the car shipping industry ( pricing, providing quotes, booking transportation services)
- ability to educate prospects prior to signing contracts
- problem solving skills
- experience in Quality Assurance
- knowledge of jTracker, BATS, various CRM and IP Telephony systems (8*8. RingCentral, Communicator etc.)

Customer Service Representative

from 12.2019 to 05.2020 (6 months)
Best Shop USA, Remote (Transportation and logistics)

worked with the major American vendors in logistics (FedEx, UPS, USPS, OnTrac), editing and writing activity in English, provided customer support to American clients working on eBay, Amazon via emails and VoIP which concerned logistics and international mailing services

Officiating Representative

from 01.2014 to 10.2018 (4 years 10 months)
Calypso, remote (Transportation and logistics)

Provided customer support activities for the native speakers in USA and Canada. Supervised customers' orders, tasks and inquiries, which included negotiating and via VoIP, emails and ticket systems.

Education

Kryvyi Rih State Pedagogical University

English Language and Foreign Literature, Kryvyi Rih
Higher, from 2005 to 2009 (4 years)

The course included:
-English literature and language ( grammar, speaking, phonetics )
-philology
-world history
-pedagogy
-philosophy
-political science

Language proficiencies

English — fluent

Additional information

Reasonable and consistent, I have experience in managing English native speakers (customers, clients and counterparts) by providing a friendly support and guidance.
I prefer non- flexible working hours schedule in the afternoon and at night in a freelance group or a company that provides remote working positions.