Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/6486622

Work experience

Support Manager

from 12.2022 to 08.2023 (8 months)
Bright Data, Дистанційно (IT)

Technical Support Engineer

from 03.2022 to 05.2024 (2 years 2 months)
MLSDev Inc., Дистанційно (IT)

Technical Support Representative

from 05.2021 to 05.2022 (1 year)
GotYourBack Support, Івано-Франківськ (IT)

Education

Conestoga College

Information Technology Support Services, Kitchener, Ontario, Canada
Higher, from 2019 to 2021 (2 years)

Additional education and certificates

Google IT Support Certificate

2021
Certificate

Knowledge and skills

• MS Office
• Windows
• Adobe Photoshop
• Linux
• HTML
• Driving licence cat. B
• CSS
• Network administration
• Administration
• SQL
• C#
• Virtualization
• Proxy server
• Linux server administration
• API
• Active Directory
• Стресостійкість
• DHCP
• VMware
• Адміністрування Windows Server
• Налаштування VPN
• Налаштування Firewall
• OpenVPN
• MySQL
• Hyper-V

Language proficiencies

• English — advanced
• Russian — fluent
• Ukrainian — fluent

Additional information

Highly motivated and results-oriented Technical Support Engineer with over 3 years of experience resolving client-side issues, providing cloud-based system support, and managing customer tickets. Proven ability to troubleshoot hardware and software problems, escalate complex issues, and deliver exceptional customer service. Eager to leverage technical expertise and strong communication skills to excel in a challenging and fast-paced IT environment.