Resume from April 3, 2024

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Customer Support Manager

Employment:
Full-time, part-time.
City of residence:
Ternopil
Ready to work:
Remote, Ternopil

Contact information

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Additional information

General information:

Oleksandr Vorobjov

Ternopil, Ukraine
Phone: [open contact info](look above in the "contact info" section)
E-Mail: [open contact info](look above in the "contact info" section)

Work experience:
June 2019 – till now officially not employed

June 2011 – June 2019 Head of the IT department at SEBN UA:

- Department's work coordination (34 employees)
- Coordination of IT tasks in new and existing projects
- Coordination support teams in 3 new plants (Chernivtsi, Chortkiv, Khmelnytsky):
• Implementation of new software and hardware in new working places
• Implementation new server-based applications for new types of equipment
• Coordinate network creations (local network and connections between plants)
• Improvement of IT services level for end users and productions systems
- Support IT audits from central office (“system diagnosis” - checking for compliance during the reporting period)
- Planning yearly IT budget for all locations

December 2009 – June 2011
Head of the IT productions systems subdivision SEBN-UA:
- Coordination of subdivision’s and field support team work
- Support of all productions systems and areas (cutting, welding, testing, conveyors etc.)
- Support audits from IT side
- Participate in creations and renovations of new and existing production systems
- Creating server based software to optimize production processes

February 2008 - December 2009
Engineer of computers systems in IT department SEBN UA:
- Preparing PC for end users (install needed software and preparing working places)
- Creating network connections to new working places
- Supporting 24/7 cutting area (server side and clients software)
- Supporting/consulting of end users

March 2002 - February 2008
Chief engineer in the TNEU “Centre of European and International Studios”
- Organize network in new building
- Preparing and support fours computers classes
- Creating and updating web server for TNEU and CEIS
- Performed duties of Internet department chief

Professional skills:
ITIL v.3 Foundation exam passed, ITIL Service Offering and Agreements, ITIL Release Control and Validation, ITIL Operational Support and Analysis, ITIL Planning Protection and Optimization, IATF 16949, ISO 9001

Educations:
1993 – 1998
Ternopil Academy of National Economy, Institute of Computers Information Technologies, Specializations “Informations Systems in Management”

Additional skills:
Effective teamwork, system approach to task implementation and problem solving, stress resistant, high-oriented on client, process oriented thinking, easy to adapt to new processes, fluency in Rissian, Polish and intermediate in English.

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