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Customer Support Manager
- Employment:
- Full-time, part-time.
- City of residence:
- Ternopil
- Ready to work:
- Remote, Ternopil
Contact information
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Additional information
General information:
Oleksandr Vorobjov
Ternopil, Ukraine
Phone: [
E-Mail: [
Work experience:
June 2019 – till now officially not employed
June 2011 – June 2019 Head of the IT department at SEBN UA:
- Department's work coordination (34 employees)
- Coordination of IT tasks in new and existing projects
- Coordination support teams in 3 new plants (Chernivtsi, Chortkiv, Khmelnytsky):
• Implementation of new software and hardware in new working places
• Implementation new server-based applications for new types of equipment
• Coordinate network creations (local network and connections between plants)
• Improvement of IT services level for end users and productions systems
- Support IT audits from central office (“system diagnosis” - checking for compliance during the reporting period)
- Planning yearly IT budget for all locations
December 2009 – June 2011
Head of the IT productions systems subdivision SEBN-UA:
- Coordination of subdivision’s and field support team work
- Support of all productions systems and areas (cutting, welding, testing, conveyors etc.)
- Support audits from IT side
- Participate in creations and renovations of new and existing production systems
- Creating server based software to optimize production processes
February 2008 - December 2009
Engineer of computers systems in IT department SEBN UA:
- Preparing PC for end users (install needed software and preparing working places)
- Creating network connections to new working places
- Supporting 24/7 cutting area (server side and clients software)
- Supporting/consulting of end users
March 2002 - February 2008
Chief engineer in the TNEU “Centre of European and International Studios”
- Organize network in new building
- Preparing and support fours computers classes
- Creating and updating web server for TNEU and CEIS
- Performed duties of Internet department chief
Professional skills:
ITIL v.3 Foundation exam passed, ITIL Service Offering and Agreements, ITIL Release Control and Validation, ITIL Operational Support and Analysis, ITIL Planning Protection and Optimization, IATF 16949, ISO 9001
Educations:
1993 – 1998
Ternopil Academy of National Economy, Institute of Computers Information Technologies, Specializations “Informations Systems in Management”
Additional skills:
Effective teamwork, system approach to task implementation and problem solving, stress resistant, high-oriented on client, process oriented thinking, easy to adapt to new processes, fluency in Rissian, Polish and intermediate in English.
More resumes of this candidate
Ternopil
Oleksandr Vorobjov QA Engineer I am a QA Engineer with a background in quality assurance. I believe I would be a valuable addition to your team. Throughout my career, I have demonstrated my expertise in...
Ternopil
Oleksandr Vorobjov System Administrator Dear Hiring Manager, I am writing to apply for the System Administrator role. I have significant experience working as a system administrator and am confident I would...
30 000 UAH
Ternopil
Full-time, part-time
General information: Oleksandr Vorobjov Hromnytskogo 4/3 Ternopil Ukraine Phone: E-Mail: Date of birth:29.07.1976 Work experience: June 2020 – till now production master at "Electrosvit" June 2011 – June 2019...
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