Contact information

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Work experience

Chat support Agent

from 07.2022 to 08.2024 (2 years 2 months)
Pin-up, Lviv (Media)

Responsibilities: Handling more than 4+ active clients in assisting in their inquiries about the platform and offering technical support in English, Hindi, and Tamil language parallel.
First line of contact with customers and assisting them with deposits,withdrawals and other profile verification stages.
Assisting and following up the tickets created for each complaints.
Provides emotional support and tips to the clients, when they are desperate with their issues.

Achievements:
1)Highest chat handler of the month.
2)High QA scores consistently for the 5 months.
3) 70+ WPM
4) Vast experience and knowledge in Jira, CRM, slack and Webim service.
5)Has a greater communication skill in customer support role

Customer support representative

from 03.2020 to 05.2022 (2 years 3 months)
Victoria Global Solutions, Lviv (Telecommunications and networking)

Responsibilities: Assisting in customer inquires regarding their order and creating tickets to another department, managing of shipment via Shipdesk and Zendesk.

Education

Lviv national medical university

Lviv
Secondary, from 2018 to 2025 (7 years)

Knowledge and skills

• Internet User
• Punctuality
• Multitasking
• Time management
• Management of CRM
• Cold sales
• Communicability
• Processing hot applications
• Management of Jira
• Fast typing
• Multiple Language
• The first line of support
• Conducting online chats
• Jira

Language proficiencies

• English — advanced
• Hindi — above average
• Ukrainian — beginner

Additional information

I am a medical student who is looking for a job to become independent. I am able to handle multiple tasks. I used to handle 4+ chats at a time. I have high typing speed along with quick ticket creation in jira. I have a vast knowledge and experience working with jira, slack and webim.

I am am hardworking and have great grasping memory power which makes me easier to deal with huge number of datas.
I have ability to work in multitasking mode and quickly react and adapt in a changing environment. I have great communicating skills in English, Hindi, Tamil, Malayalam medium which would be beneficial skill in this field.