Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/6567954

Work experience

Business analyst

from 09.2020 to now (3 years 8 months)
startup, Киев (Public and business services)

Main responsibilities:
Competitors analysis;
Requirements documentation (user stories, acceptance criteria);
Creating mackaps in Miro;
Development and writing of documentation;
Working with customer requirements, conducting questionnaires and
interviewing stakeholders.

Head of customer service

from 12.2012 to now (11 years 5 months)
Фитнес клуб Подолский, Киев (сфера услуг)

Results and achievements:
• Systemizied theworkof administrators
• Developed the department's budget (for the first time in
company's history)
• Developed a project to automate business processes using CRM
system
• Formed and automated budget for cost allocation of the customer
service department
• Coordinated the project of business processes automation of a
fitness club using the new CRM system"1C fitness" • Coordinated to reorganize the company's business processes has
been launched to study their impact on the company's stakeholders
• I was engaged in sales for 4 years

Education

Kyiv National Economic University named after Vadim Hetman

Master of business administration, Киев
Higher, from 2018 to 2020 (2 years 2 months)

I studied operational management, Lean methodology (developed a project warehouse stocks based on the company), finance, project management, course on HR manager.

Additional education and certificates

Course Change Managers ChangeImpulse ACMP QEP

2019

Basic Facilitation Skills Course School of Constructive Conflict

2020

Business analytics Hillel IT School

2020

Knowledge and skills

Language proficiencies

English — above average

Additional information

ChangeImpulse ACMP QEP Course Change Managers
ChangeImpulse ACMP QEP
On the course, I gained practical skills in working on projects with changes
(transformation Initiation: Visioning - Shaping and Planning - Design - Service Creation and Realisation - Providing and Transition - Stabilisation - Benefits Realisation)

Basic Facilitation Skills Course
School of Constructive Conflict
I gained tools for the accumulation and structuring of information, rules for group work, unproductive group behavior: how to cope, tools for developing an action plan in a group

Business analytics
Hillel IT School
I obtained new knowledge and skills in business analysis and used it in my work - " coordinated the development of mobile app for the fitness industry, available
through: https://podolsky.atlassian.net/l/c/6a3MF151