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Work experience

Presale-менеджер

from 01.2025 to 05.2025 (4 months)
All Funeral Services, New York (IT)

Successfully generated relevant leads

Conducted lead verification and pre-sales calls

Managed and maintained internal CRM system

Learned and analyzed the death care market and conducted research on competitors' services

Optimized the sales funnel to maximize the company's reach

Sales manager

from 01.2024 to 11.2024 (10 months)
Fashion Atlas Group, Дистанційно (Маркетинг, реклама, PR)

Conducted in-depth market research to identify current trends and opportunities within the fashion industry.

Created and implemented leads generation strategies.

Maintained communication with leads in the B2B sector.

Worked with data analysis tools to identify target audiences, curating outreach efforts for maximum engagement and conversion.

Researched potential partners and key decision-makers, securing strategic relationships and long-term contracts.

Successfully closed multiple deals :)

Personal assistant

from 12.2021 to 12.2023 (2 years)
Hoboken Painter, Hoboken (Телекомунікації, зв'язок)

Handled customer requests via emails and calls.

Promoted and upsold the services to customers.

Organized and structured daily workflow and communication within a team.

Managed with tax documentation and contracts.

Conducted market research of competitor services and developed strategies to maximize conversion.

Customer Support Agent

from 12.2019 to 09.2021 (1 year 9 months)
SupportYourApp, Киев (IT)

Worked on multiple projects simultaniously.

Handled customer requests via email and calls.

Conducted lead generation.

Managed a team of workers, helping them structure their tasks, route and build a time-efficient workflow.

The variety of projects I have worked on and the extensiveness of the knowledge base for each one of them have developed a solid range of skills and abilities in me. Given that, I can learn quickly and familiarize myself with new tools, platforms, programs, and overall responsibilities for any potential position.


One of the main tasks and challenges of my job was to learn how to deal with frustrated people. I can confidently state that I was able to do that. I know how to resolve all sorts of customers' requests and issues efficiently and without unnecessary stress. Thus, I efficiently handle customer requests via different platforms and instruments.

Content manager

from 08.2016 to 08.2018 (2 years)
Deolex, Дубно (IT)

Worked on various copywriting tasks (researching, analyzing, translating, crafting, editing, and optimizing articles on Forex trading, cryptocurrency, global politics, and the world economy).

Worked with SEO.

Education

Rivne State Humanitarian University

Bachelor of philology, Teacher of Language (English) and World Literature, Рівне
Higher, from 2014 to 2019 (5 years)

I studied at Rivne State Humanitarian University.

Graduated with a bachelor's degree in English and French philology.

I am truly grateful for my education and the ability to have a job that's related to it.

Knowledge and skills

• Lead generation
• Project management
• Customer orientation
• Work with clients
• Пошук клієнтів на Upwork
• Advertising copywriting
• Marketing research
• Receiving and processing orders
• Billing
• Ведення E-commerce проєктів
• Адміністрування CRM
• Google Sheets
• Google Docs
• Google Drive
• Making of schedules for personnel
• Creativity
• Attentiveness
• Ability to work in multitasking mode
• Adaptability
• Multiple languages
• MS Excel
• MS Word
• MS Office
• Fast typing
• Communicability
• Business communication
• Self-growth
• Ability to quickly learn new information

Language proficiencies

• English — advanced
• French — average
• Ukrainian — fluent
• Russian — fluent
• Polish — average
• Spanish — average

Additional information

My skills:

Lead Generation: Developed and executed strategies for identifying and engaging prospective clients, increasing conversion rates.

Research: Conducted market research to identify trends and opportunities, leading to successful product launches.

Sales Negotiation: Expert in closing deals and managing key accounts.

CRM Systems: Proficient in Salesforce and other CRM tools, improving customer experience and business operations.

Communication: Excellent written and verbal communication skills with a focus on client relationships.

An experienced professional with expertise in sales, customer support, research, lead generation, and copywriting. Over 10 years of experience in managing client relationships, negotiating deals, and creating targeted marketing strategies. Skilled in providing tailored strategies.

My English is often described as "high-register," and I am constantly looking to improve it by communicating with native speakers. There were many times that I was told I sounded like I was from the U.S., and of course, it's quite flattering and encouraging to hear.

I love traveling. I have a thrust to explore the world, learn about different cultures and people, see this world, and realize my place in it. I have recently gotten back from traveling to Latin America and living there for some time. I love moving around and having a remote position is essential. Traveling significantly improves my communication and language skills. Fun fact: I was able to learn and speak Spanish while traveling in just a few months.

I worked as a teacher for some time since it's my university degree. I love children, and I believe teaching is a very noble work. Unfortunately, it takes too much effort and energy and isn't paid well in many countries. Thus, I aim to grow more in the digital realm of possibilities.

On a freelance basis, I have completed all sorts of additional projects in marketing, lead generation, copywriting, translation, and voice dubbing.

My hobbies are music, dancing, DJing, doing voiceovers for various projects, and traveling. I do karate and yoga. I also love jogging in the mornings. Staying fit and moving my body helps me deal with stress and spread out good energy inside.

I also play guitar and DJ. Music was something I was into ever since I was a baby. Reading is essential in my life as well. I also like listening to podcasts and watching movies. I enjoy hanging out with my friends and meeting new people. I am curious about many things in this life and I am always ready to explore and learn.