Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/6675111

Work experience

Line operator

from 07.2021 to 11.2021 (4 months)
Greenstate Appliance Repair, Seattle (Послуги для населення та бізнесу)

- Receiving and processing inquiries on the following sites: Thumbtack, Yelp;
- Coordinate with the clients through processing incoming calls;
- Creating a schedule for technicians;
-Informing clients about the arrival of the technician;
- Issuing invoices to customers and controlling their payment;
- Working with claims;
- Providing warranty certificates, after the work is done;
- Receiving information from the clients in the form of feedback about the work done;
- Keeping statistics.

Customer care manager

from 03.2021 to 07.2021 (4 months)
UNICLINICS INTERNATIONAL LTD, - (Медицина, охорона здоров'я, аптеки)

- Accompanying the patient to the end of the program.
Preparation for arrival at the clinic:
- Assistance in the selection of airline tickets and hotels/apartments;
- Filling out necessary documents for the trip;
- Providing the patient with a list of documents for obtaining a visa.
- Also providing the client with an official letter of invitation from the clinics to obtain a visa;
- Transmitting all information to the patient from doctors, clinics, and travel companions (drivers, interpreters);
- Finding interpreters, transfers, cabs.
- Transferring the patient to the clinic, under the supervision of medical staff within the service specified in the program.
- Staying in contact with the patient 24/7 during treatment.
- Solving any questions or requests from the patients / accompanying persons for the successful completion of the treatment.
- Providing final invoices for treatment and monitoring payments.
- Getting the information from the patient in the form of feedback about his treatment and transferring it to the marketing department.

Education

Edinburgh Napier University and IPAG, Edinburgh/ Nice

M.Sc International Marketing with Tourism & Events, Edinburgh/ Nice
Higher, from 2013 to 2015 (1 year 6 months)

Dnipropetrovs'kij Nacional'nij Universitet

Management of organizations, PR and advertising, DNIPRO
Higher, from 2006 to 2011 (4 years 10 months)

Knowledge and skills

Language proficiencies

• English — advanced
• Ukrainian — fluent
• Russian — fluent
• French — average
• Italian — beginner
• Spanish — beginner