Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/6726948/

Work experience

Sales Representative

from 08.2022 to 12.2022 (5 months)
Musk Construction, Remote (Construction, architecture, interior design)

• Effectively communicated customer's needs to engineering team, resulting in 98% of projects meeting
customers’ requirements.
• Maintained records in the CRM and properly completed the customer profile in accordance with this
instruction.
• Ensure that commercial or residential proposals are prepared on time and in accordance with the
specifications.
• Give feedback on events, innovations, and recommendations for improving the company's image.
• Facilitated 150+ phone & video consultations, consistently providing detailed information on pricing,
services, and available procedures to maximize customer satisfaction.

Support specialist

from 10.2021 to 12.2021 (3 months)
Vinted, Remote (Retail)

• Provide customer support for the website's users.
• Provided alternative solutions to disgruntled customers within an average response time of 11 minutes,
leading to an improved client retention rate.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Keep records of customer interactions, transactions, comments, and complaints

Support specialist

from 08.2021 to now (4 years 6 months)
Clicktrip, Kyiv (Tourism)

• Processed over 20,000 reservation requests seamlessly through both mail and central reservation systems, significantly contributing to heightened customer satisfaction.
• Implemented an automated email system confirming orders for more than 16,000 customers, elevating overall customer experience.
• Ensured precise communication of reservation details to front desk staff, reducing waiting times and improving efficiency.
• Managed personalized itineraries for over 1,000 clients annually, guaranteeing tailored experiences that exceeded expectations.

Education

Uzhhorod National University

Medicine and Surgery, Uzhhorod
Higher, from 2020 to 2023 (3 years)

Bowen univerisity

Anatomy, osun
Higher, from 2015 to 2018 (3 years)

BSc (Hons) Second class (Upper Division) Anatomy.

Bowen univerisity

Bachelors degree in Human Anatomy, iwo
Higher, from 2014 to 2018 (4 years)

Second Class Upper division honour

Knowledge and skills

• MS Excel
• MS Word
• MS PowerPoint
• Adobe Photoshop
• Adobe

Language proficiencies

English — advanced

References

Alireza Farokhiyan

Alireza Farokhiyan

Director of Operations, Clicktrip

Additional information

a)Excellent written and verbal communication skills with a reasoning ability to explain and pitch ideas.
b)Ability to perform multiple tasks concurrently while meeting quality objectives.
c)Detail orientated and can learn quickly
d)Team player with the confidence to take the lead and guide other employees when necessary.
e)Performs self-check of work and coordinates independent quality control.