Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/6726948

Work experience

Sales Representative

from 08.2022 to 12.2022 (4 months)
Musk Construction, Remote (Construction, architecture, interior design)

• Effectively communicated customer's needs to engineering team, resulting in 98% of projects meeting
customers’ requirements.
• Maintained records in the CRM and properly completed the customer profile in accordance with this
instruction.
• Ensure that commercial or residential proposals are prepared on time and in accordance with the
specifications.
• Give feedback on events, innovations, and recommendations for improving the company's image.
• Facilitated 150+ phone & video consultations, consistently providing detailed information on pricing,
services, and available procedures to maximize customer satisfaction.

Support specialist

from 10.2021 to 12.2021 (2 months)
Vinted, Remote (Retail)

• Provide customer support for the website's users.
• Provided alternative solutions to disgruntled customers within an average response time of 11 minutes,
leading to an improved client retention rate.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Keep records of customer interactions, transactions, comments, and complaints

Support specialist

from 08.2021 to now (2 years 10 months)
Clicktrip, Kyiv (Tourism)

• Process 20K+ reservation requests by mail or central reservation systems, contributing to a higher customer
satisfaction rate.
• Generate automated email confirming orders of 16,000+ customers sent on schedule and with high
accuracy, optimizing the customer experience.
• Ensure accurate and timely communication of reservation information to front desk staff, resulting in a
reduction of average customer waiting times.
• Facilitate resolution of inquiries and requests from customers via effective communication and customer
service skills.
• Arrange itineraries for 1,000+ clients yearly, ensuring a personalized and quality experience on their travel
programs.

Education

Bowen univerisity

Anatomy, osun
Higher, from 2015 to 2018 (3 years)

BSc (Hons) Second class (Upper Division) Anatomy.

Bowen univerisity

Bachelors degree in Human Anatomy, iwo
Higher, from 2014 to 2018 (3 years 9 months)

Second Class Upper division honour

Additional education and certificates

World Health Organization

2023
Certificate

Knowledge and skills

Language proficiencies

English — advanced

Additional information

a)Excellent written and verbal communication skills with a reasoning ability to explain and pitch ideas.
b)Ability to perform multiple tasks concurrently while meeting quality objectives.
c)Detail orientated and can learn quickly
d)Team player with the confidence to take the lead and guide other employees when necessary.
e)Performs self-check of work and coordinates independent quality control.