Contact information

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Work experience

Receptionist

from 04.2020 to 01.2021 (9 months)
TRT, Vinnytsia (Dental office)

• I take incoming calls from patient.
• I schedule patients for appointments with the dentist, or help them cancel or reschedule an appointment.
• I sorted out dental claims from insurance companies for clients and also got information about dental insurance.
• I send out and receive emails to patients, lab scientists, insurance companies. I also transfer these emails to the department that best handles each email such as the insurance coordinator, finance coordinator, or the office manager.
• I help patients by educating them on the right products such as crown implants, braces or bleaching that suits their needs before scheduling an appointment with the doctor.

Customer support representative

from 12.2018 to 11.2019 (11 months)
Bow tail United Kingdom, Kyiv (Locksmith)

• I connected clients with available technicians.
• I was able to negotiate the service pay for the technicians.
• I made daily inputs of everyday information into the Microsoft excel spreadsheet.
• I handled client’s enquiries and complaints all week by taking detailed notes of whatever
problems they needed solved and assuring them that our technicians were capable and readily available.

Customer service representative

from 02.2017 to 10.2018 (1 year 8 months)
One call USA, Vinnytsia (Medical)

My role was understanding and knowing the needs of clients and recommending better treatment options for them, which not only benefits the customers but the company as well. The happier you the clients are, the more money I helped the country make.

Education

Ternopil National Medical university

General Medicine and Surgery, Ternopil
Specialized secondary, from 2012 to 2018 (5 years 9 months)

Studied General medicine and Surgery and graduated with a bachelors degree in Medicine.

Ternopil National Medical university

Obstetrics and Gynecology, Ternopil
Specialized secondary, from 2012 to 2018 (5 years 9 months)

Studied General medicine and Surgery and graduated with a bachelors degree in Medicine.

Additional education and certificates

Ternopil National Technical University postgraduate

2018 - 2020, 1 yr and 6 months

Knowledge and skills

• MS Word
• MS Excel
• MS PowerPoint
• MS Office
• PC User
• Adobe Photoshop
• CRM
• Google Docs
• Communicability
• Email
• Graphic editors
• Service Desk
• Google Drive
• Canva
• Google Slides
• Zoom
• Google
• MS Teams
• Time management
• Shopify
• Adobe
• Car driving
• InShot
• Conducting presentations
• Spreadsheet
• Communicate perfectly with the camera and great pose skills
• Communication, patience, team work,willingness to learn
• iMovie
• Snapseed
• Organizational skills

Language proficiencies

English — fluent

Additional information

I also possess a TEFL certificate as an online English tutor.
Instagram content creator.