Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/6741633/

Work experience

Customer Support Manager

from 04.2022 to 07.2024 (2 years 3 months)
Tribeca Dental Studio, New York (Medicine, pharmacy)

*Helped develop monthly schedules and assignments.
*Participated in team-building activities to enhance working relationships.
*Referred patients to appropriate team members, community agencies and organizations to meet treatment needs.
*Maintained customer information database.
*Helped resolve patient's insurance and pharmaceutical complaints.

Dispatcher/ Customer Service Associate

from 03.2020 to 01.2022 (1 year 10 months)
Moverjet Logistics, New York (Marketing, advertising, and PR)

*Supervised customers shipments ranging from Pickups to Deliveries.
*Met the required expectations by making at least 120 calls & shifts while maintaining internal agent ratings at an outstanding high.
*Assisted customers via emails & phones by using Zendesk.
*Took care of customers complaints and resolved customer queries.

English teacher

from 07.2017 to 02.2022 (4 years 7 months)
VLS Center, Vinnytsia (Education and science)

•Taught English to kids 8-13 and was able to adjust easily to accommodate the age difference and still maintain the students’ concentration level.
•I helped students improve their listening, speaking and reading skills in group sessions by observing them individually and paying close attention to the students that needed extra help.
•Adapted my teaching style to suit students of varying difficulties and encourage overall language retention and recollection
•Personalized lessons with creative methods to ensure engagement and capture attention
•Interacted with various students who have graduated from our school leaving them with over 150 substantial vocabulary words and phrases relevant in a course of 3 months learning

*IELTS Certified*

Education

Vinnytsa National Medical University

Medicine, Vinnytsia
Higher, from 2015 to 2021 (6 years)

Knowledge and skills

• MS Excel
• MS Word
• MS Office
• MS PowerPoint
• PC User
• Internet User
• MS Outlook
• Email
• Social media
• Google
• Creativity
• Multitasking
• Google Calendar

Language proficiencies

• English — fluent
• Ukrainian — average
• German — beginner

Additional information

AREAS OF EXPERTISE
– Customer Service
–Sales Management
–Chat Support
–Email Handling
– Phone Calls Management​​
– Appointment Scheduling​​​
– Financial Reporting​
– Presentation Making​​
– Meetings Arrangement​
_ Multitasking
_ Leadership skills
_ Presentation and public speaking


COMPUTER SKILLS
• MS Office Applications: Word, Excel, Outlook and PowerPoint
• Internet, Email, Social Media
Google calendar

INTERESTS
Artificial intelligence
Latest technological advancement
Manual dexterity
Problem Solving Customer service
Leadership skill
listening to music
latest Medical Information
Virtual reality Medicine
Cryptocurrency Finance