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Work experience

Senior Sales Officer / English Spanish Language Teacher

from 05.2015 to 11.2025 (10 years 7 months)
Nena's English Language Center, Remote (Education and science)

Generating tuition sales, targeting both corporate and individual new students in Miami Fla. Teaching large groups of students, as well as individuals of all ages, in both English and Spanish. Successfully increasing fluency in speaking. Increasing sophistication in vocabulary, writing, and grammar. Focusing on business terminology, real-world forms of expressions and phrases, designed to achieve a native level of understanding. State of the art teaching approach, including fun, exciting tests, speaking clubs, and more. Designed to make learning English and Spanish most interesting.

Call Center Specialist

from 05.2000 to 06.2007 (7 years 2 months)
Healthplex Dentcare Insurance, Odesa (Medicine, pharmacy)

Coordinated more than 250 client medical insurance calls a day, in both English and Spanish. Including HMO, Doctors, and other insurance companies in Uniondale, NY, from 2010-2015. Explained medical insurance coverage, with existing plans, network of doctors, hospitals, and other health care providers, including specialists, if required. Claims adjusting, advising, and assisting patients regarding medical emergencies. Locating and changing general practitioners. Logistics, responsible for coordinating medical transport services. Dispatch drivers. Experience with CRM systems.

Financial Research Analyst

from 04.1997 to 05.2000 (3 years 2 months)
Bloomberg Financial Markets News, Odesa (Finance, banking, and insurance)

Managed client sales and support in the main office, Princeton, NJ, from 2007-2010. Update sensitive financial data in the Bloomberg system. Forecast budgets, contact banks and other financial institutions to confirm all financial data via phone and email before entering into the Bloomberg system. Advise clients on key financial transactions worldwide, concentrating on the South American region and Spain. Execute market expansion strategies. Training new hires in the call center department.

Education

Florida International University

Business and Language Arts, Odesa
Higher, from 1998 to 2000 (2 years)

Bloomberg University

Finanance, Language Arts, CELTA certification, Princeton, NJ
Higher, from 1997 to 2000 (3 years)

International Law, Language studies, English and Spanish.
Computer Skills: Bloomberg System, Word, Excel, PowerPoint, Spreadsheets, CRM Systems.

Additional education and certificates

Language studies, English and Spanish.

2002, 4 months

Knowledge and skills

• Online teaching
• Conducting individual classes
• Management of CRM

Language proficiencies

• English — fluent
• Spanish — fluent