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Work experience

English Spanish Language Teacher

from 02.2021 to 04.2026 (5 years 3 months)
Nena's English Language Center, Remote (Education and science)

Language Instructor & Program Developer
Miami, FL

Generated new tuition revenue by attracting both corporate clients and individual students.
Designed and delivered engaging instruction in English and Spanish for large groups and one-on-one settings across all age ranges
Improved student fluency in speaking, writing, and grammar through structured, results-oriented teaching methods.

Developed advanced curriculum focused on business terminology and real-world communication
Implemented interactive learning strategies, including speaking clubs, dynamic assessments, and immersive activities
Increased student engagement and retention by creating a motivating and enjoyable learning environment.

Guided students toward near-native proficiency through practical language application and personalized feedback.

Customer Support Representative

from 05.2018 to 05.2023 (5 years)
Healthplex Dentcare Medical Insurance, Odesa (Medicine, pharmacy)

Call Center Claims Specialist

Customer Service Representative / Insurance Coordinator
Uniondale, NY

Managed over 250 daily client calls in both English and Spanish, providing support for medical insurance inquiries.
Assisted patients with understanding coverage across HMO plans, physicians, hospitals, and specialized healthcare providers.
Explained benefits, eligibility, and network details to ensure clients maximized their insurance plans.

Handled claims-related inquiries, offering guidance on adjustments and resolving billing or coverage issues.
Supported patients during medical emergencies by coordinating appropriate services and ensuring timely assistance.
Facilitated the selection and reassignment of primary care physicians based on patient needs and network availability.

Coordinated medical transportation logistics, including scheduling and dispatching drivers efficiently.
Maintained accurate records of all client interactions using CRM systems, ensuring high-quality service and compliance.

Financial Analyst

from 04.2014 to 05.2018 (4 years 2 months)
Bloomberg Financial Markets News, Odesa (Finance, banking, and insurance)

Financial Research Analyst

Bloomberg Financial Markets News

Sales & Financial Services Coordinator
Princeton, NJ

Managed client sales and support operations from the main office, ensuring high levels of customer satisfaction and retention.
Updated and maintained sensitive financial data within the Bloomberg system with strict attention to accuracy and confidentiality.

Forecasted budgets and verified financial data by liaising with banks and financial institutions via phone and email.
Advised clients on international financial transactions, with a focus on markets in South America and Spain.

Supported execution of market expansion strategies by identifying opportunities and assisting in client outreach.
Trained and mentored new hires in call center operations, improving team efficiency and onboarding processes.

Education

Florida International University

Business and Language Arts, Odesa
Higher, from 2014 to 2018 (4 years)

Business and Language Arts,

higher, from 2014 to 2018

Additional education and certificates

Bloomberg University, Language Arts, CELTA certification, International Law

2014 3 years

Knowledge and skills

• Online teaching
• Conducting individual classes
• Management of CRM
• Honesty
• Discipline
• Active sales
• Conflict-free
• Self motivation
• Handling objections
• Documentation management
• Responsibility
• Attentiveness
• Stress resistance
• Direct sales
• Team management
• Goodwill
• Leadership
• Adaptability

Language proficiencies

• English — fluent
• Spanish — fluent

Additional information

Interests: Reading, cooking, tennis, mountain biking

Remote Work Setup: Fully equipped home office with reliable fiber-optic internet and backup power supply (10–14 hours), ensuring uninterrupted workflow and consistent client support

Professional Philosophy: Results-driven sales approach focused on building long-term client relationships through genuine care, product knowledge, and service excellence


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