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Work experience

Sales Executive

from 02.2021 to 03.2026 (5 years 2 months)
Movers Best, Remote (Transportation and logistics)

Professional Summary

Results-driven Sales Officer with over 5 years of experience in the moving and relocation industry. Proven ability to generate leads, close high-value deals, and build long-term client relationships for both English and Spanish speaking clients. Skilled in consultative selling, logistics coordination, and delivering tailored relocation solutions to residential and corporate clients.

Core Skills

B2C & B2B Sales Strategy
Lead Generation & Conversion
Customer Relationship Management (CRM)
Pricing & Cost Estimation
Negotiation & Closing Deals
Market Research & Territory Expansion
Logistics Coordination
Client Retention & After-Sales Support
Quality Assurance Analyst

Professional Experience

Sales Officer
Irvine, California

Generated new business through cold calls, referrals, and online inquiries, increasing monthly sales by 76-100%
Conducted on-site and virtual surveys to assess customer moving needs and provided accurate cost estimates.
Built and maintained strong relationships with residential and corporate clients.
Coordinated with operations teams to ensure smooth execution of moving services.
Negotiated contracts and closed deals, consistently exceeding sales targets.
Maintained detailed records of client interactions using CRM software.

Assisted in developing customized moving packages based on client requirements.
Followed up on leads and converted inquiries into confirmed bookings.
Managed customer complaints and ensured high satisfaction levels.
Supported marketing campaigns to promote relocation services.

Certifications

Sales & Negotiation Certification
Customer Service Training
Logistics and Supply Chain Basics

Call Center Claims Specialist

from 05.2018 to 05.2023 (5 years)
Healthplex Dentcare Insurance, Odesa (Medicine, pharmacy)

Professional Experience

Customer Service Representative / Insurance Coordinator
Uniondale, NY

Managed over 250 daily client calls in both English and Spanish, providing support for medical insurance inquiries.
Assisted patients with understanding coverage across HMO plans, physicians, hospitals, and specialized healthcare providers.
Explained benefits, eligibility, and network details to ensure clients maximized their insurance plans.

Handled claims-related inquiries, offering guidance on adjustments and resolving billing or coverage issues.
Supported patients during medical emergencies by coordinating appropriate services and ensuring timely assistance.
Facilitated the selection and reassignment of primary care physicians based on patient needs and network availability.

Coordinated medical transportation logistics, including scheduling and dispatching drivers efficiently.
Maintained accurate records of all client interactions using CRM systems, ensuring high-quality service and compliance.

Financial Research Analyst

from 04.2014 to 05.2018 (4 years 2 months)
Bloomberg Financial Markets News, Odesa (Finance, banking, and insurance)

Professional Experience

Sales & Financial Services Coordinator
Princeton, NJ

Managed client sales and support operations from the main office, ensuring high levels of customer satisfaction and retention.
Updated and maintained sensitive financial data within the Bloomberg system with strict attention to accuracy and confidentiality.

Forecasted budgets and verified financial data by liaising with banks and financial institutions via phone and email.
Advised clients on international financial transactions, with a focus on markets in South America and Spain.

Supported execution of market expansion strategies by identifying opportunities and assisting in client outreach.
Trained and mentored new hires in call center operations, improving team efficiency and onboarding processes.

Education

Florida International University

Business and Language Arts, Odesa
Higher, from 2014 to 2018 (4 years)

Bloomberg University

Finanance, Language Arts, CELTA certification, Odesa
Higher, from 2014 to 2018 (4 years)

International Law, Language studies, English and Spanish.
Computer Skills: Bloomberg System, Word, Excel, PowerPoint, Spreadsheets, CRM Systems.

Additional education and certificates

Certificates in English and Spanish Language Training Certified Instructor & Program Developer

2014, 4 months

Knowledge and skills

• Online teaching
• Conducting individual classes
• Management of CRM
• Honesty
• Discipline
• Active sales
• Conflict-free
• Self motivation
• Handling objections
• Documentation management
• Responsibility
• Attentiveness
• Stress resistance
• Direct sales
• Team management
• Goodwill
• Leadership
• Adaptability

Language proficiencies

• English — fluent
• Spanish — fluent

Additional information

Interests: Reading, cooking, tennis, mountain biking

Remote Work Setup: Fully equipped home office with reliable fiber-optic internet and backup power supply (10–14 hours), ensuring uninterrupted workflow and consistent client support

Professional Philosophy: Results-driven sales approach focused on building long-term client relationships through genuine care, product knowledge, and service excellence