Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/6847190/

Work experience

Lead generation manager

from 12.2025 to 02.2026 (3 months)
Mgver, Remote (Consulting, accounting and auditing)

My job as a lead manager was to generate leads with businesses in which I was able to generate 10 leads within 2 months of employment.

I participated in the training of new staff members.

Customer care specialist

from 08.2024 to 08.2025 (1 year)
Dosh fashion company, Remote (Beauty, fitness, sports)

Handled inquiries, complaints, returns, and exchanges in a professional and timely manner.
Maintained customer satisfaction and loyalty by delivering personalized service.
Updating clients on the status of their order until delivery.

Customer support representative

from 08.2023 to 07.2024 (1 year)
Wells clinic, Remote (Medicine, pharmacy)

Served as the first point of contact for patients, handling inquiries, appointment, bookings, and registration.
Effective time and people management by managing clients in different countries.
Resolved patient concerns with empathy and escalated complex cases appropriately.
I effectively made use of Apps like notion and excel for organising patients data and information, company websites in scheduling and booking patients appointments

Customer care specialist

from 09.2022 to 06.2023 (10 months)
Sonic cars, Remote (Transportation and logistics)

I was in contact with clients that need to make enquiries on car purchase, repair a faulty car
and other services.
Efficiently and effectively worked as a Team with the sales and Dispatch persons
communicating each customer’s need, inquires, complaints etc.
With the data on the most service provided, I was able to provide result-yielding growth and
development strategies to the company.
I learnt Customer behaviour, time management and multitasking, Organization skills as I
have to work with different clients with different required services.

Customer care service

from 03.2021 to 05.2022 (1 year 3 months)
Global logistics, Kyiv (Transportation and logistics)

Working with clients in the American market on transporting goods from one state to another.
Staying in contact with drivers on their location, pick up, delivery and any other development.
Updating the client with Drivers information and other information needed via calls, texts or
emails.
Updating notes and sales persons on development and progress of transportation.
In my Third month of working, I was able to stay consistent at reaching my target as I am a fast
learner and very diligent

Education

Kyiv medical university

Medicine, Kyiv
Higher, from 2020 to 2026 (6 years)

Knowledge and skills

• MS PowerPoint
• Email
• Communicability
• Conducting presentations
• Teaching
• Creativity and innovation

Language proficiencies

English — fluent

Additional information

I am a native English language speaker.
I love meeting new people and communicating with people. I have effective and efficient persuasive skills
i have an experience and skill in marketing and sales communication