Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/6870069/

Work experience

COO

from 10.2022 to now (4 years)
4bill, Київ (IT)

- Direct end-to-end operations across 5 core departments (HR & Recruiting, Anti-fraud, Operations, Account Management, and Customer/Tech Support), leading a cross-functional team of 84 professionals.
- Manage multi-million operational budgets, consistently delivering projects on time and within target allocations through rigorous deviation analysis, cost control, and corrective planning.
- Spearheaded the integration of AI automation tools (Claude, OpenAI, Make, Sembly, Perplexity), enabling the support team to handle 8x larger payment traffic in a specific geo and reducing future per-employee hiring costs down to $50.
- Designed and implemented transparent motivation systems and KPI matrices, improving overall departmental performance and accountability.
- Optimized business processes and developed comprehensive regulatory documentation, ensuring 100% compliance and streamlining partner relationship management.

COO

from 03.2021 to 10.2022 (1 year 8 months)
Desirum, Харків (IT)

- Drove a 74% increase in department revenue and a 46% increase in profit through strategic workload assessment and optimized resource allocation across client projects.
- Scaled the development team from 43 to 78 employees by the end of tenure, maintaining a high billable utilization rate while meeting strict client requirements.
- Reduced employee turnover by implementing structured performance reviews, mentorship programs, and targeted professional development plans.
- Facilitated cross-departmental synergy (Sales, HR, Tech), eliminating operational silos and accelerating project delivery timelines.

"AVP" of Ruby & PHP Departments / Head of Depatment

from 01.2019 to 02.2021 (2 years 2 months)
CHI Software, Харків (IT)

- Managed and unified two technical departments (Ruby and PHP), overseeing a combined team of 75 developers and project managers.
- Increased departmental margin by 37% through strategic capacity planning, precise workload assessment, and optimized developer rate negotiations.
- Established comprehensive talent management frameworks, including onboarding, continuous training, and performance reviews, boosting internal promotion rates.
- Maintained a high employee retention rate in a highly competitive IT market through proactive team-building and conflict resolution.

Head of Kharkov branch

from 10.2017 to 01.2019 (1 year 4 months)
NovaPay/Ltd "Post Finance" / Ltd "Nova Poshta", Харків (Фінанси, банки, страхування)

- Key Achievement: Elevated the Kharkiv branch from last place to #1 in KPI rankings among 30+ regional affiliates within 3 months, sustaining this position until departure.
- Directed daily internal audits and represented company interests to local government and banking sector partners.
- Developed a robust staff training and coaching system, fostering long-term career growth and unifying the team culture across two merged entities.
- Oversaw operational control and management of a 152-branch network (96 city, 56 regional).

Head of Kharkov branch

from 05.2016 to 10.2017 (1 year 6 months)
Ltd "Fan Sport", Харків (Фінанси, банки, страхування)

- Key Achievement: Successfully launched and scaled a network of 15 new branches, with each location achieving operational payback within 4–6 months depending on size and location.
- Managed the end-to-end branch rollout: site selection (without realtor fees), contractor negotiation, and compliance with corporate security and repair standards.
- Resolved all regulatory and inspection authority issues, ensuring uninterrupted business operations and zero compliance fines.
- Built and coached a high-performing local team of 63 employees, ensuring seamless technical and financial operations.

Head of Retail Business of Kharkov branch

from 11.2012 to 05.2016 (3 years 7 months)
PJSC Ukrainian Bank of Development, Харків (Фінанси, банки, страхування)

- Key Achievement: Propelled the Retail Business ranking from 8th to 1st place, maintaining the top position for 2 consecutive years (Dec 2012 – Nov 2014).
- Consistently exceeded KPI targets, maintaining performance at ≥120% through the implementation of a rigorous sales training and "secret shopper" quality control system.
- Spearheaded the development of auto and mortgage lending portfolios via strategic partnerships with car dealerships and real estate agencies.
- Managed the end-to-end launch of banking branches in Kharkiv, Poltava, Kremenchuk, and Sumy.

Bank Branch Manager

from 12.2010 to 11.2012 (2 years)
PJSC "Bank of Cyprus" (Банки), Kharkiv (Bank, Finance)

Bank Branch Manager

from 08.2009 to 12.2010 (1 year 5 months)
PJSC «SEB Bank», Kharkiv (Bank, Finance)

Bank Branch Manager (grew up from specialist to branch manager)

from 09.2005 to 07.2009 (3 years 11 months)
CJSC CB “PrivatBank”, Kharkiv (Bank, Finance)

Education

National Aerospace University “KhAI”

Faculty "Economics and Management". Specialty "management of organizations". Master Degree, Kharkov
Higher, from 2001 to 2007 (6 years)

Knowledge and skills

• 1C
• Confluence
• MS Excel
• Jira
• Linux
• MS PowerPoint
• MS Word
• Windows
• Accounting
• Operating systems
• Управлінські навички
• Стратегічне планування
• Комунікабельність
• Управління командою
• Уміння аналізувати
• Ведення CRM
• Управління персоналом
• Систематизація бізнесу
• Ведення переговорів

Language proficiencies

• English — above average
• Ukrainian — fluent