Contact information

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Work experience

Logistics specialist

from 07.2021 to now (2 years 10 months)
Access Air Inc, Kyiv/NewYork (Transportation and logistics)

*Review and follow up incoming correspondence
*Pharma shipments and T controlled shipments support
*Support countries in handling of product return
*Track timely payments
*Cooperation with current and new clients
*Complaints procedure
*Billing

Logistics specialist

from 09.2015 to 07.2020 (4 years 10 months)
Nova Poshta International, Киев (Транспорт, логістика)

*Booking the capacity on flights
*Transportation of DG according to IATA DG rules
*Monitor shipments and report stock situation
*Process customers' orders and payments (enter orders into the system, follow-up on orders, track shipments)
*Review and follow up incoming correspondence
*Support countries in handling of product return
*Control the cost for all activities
*Manage documentation flow

Customer service representative

from 11.2014 to 08.2015 (9 months)
Forintos DC, Киев (Транспорт, логістика)

*Review and follow up incoming correspondence
*Support countries in handling of product return
*Track timely payments
*Customer service
*Cooperation with current and new clients
*Searching new sales opportunities
*Complaints procedure

Logistics specialist

from 01.2014 to 08.2014 (7 months)
LLC Night Express, Kyiv (Transportation and logistics)

*Preparing weekly and monthly KPI reports
*Tracking the end-to-end e-fulfillment process of customer orders

Helpdesk specialist

from 04.2012 to 01.2014 (1 year 9 months)
LLC Night Express, Kyiv (Transportation and logistics)

*Technical support for braches of the company
*Testing of CRM
*Windows OS administrating
*ERP system DeloPro administrating

Hostess

from 04.2007 to 07.2008 (1 year 3 months)
McDonald’s LLC, Kyiv (Готельно-ресторанний бізнес)

*Ensuring that the restaurant is clean, performance of high hospitality and being sure every guest receives a smile
*Animation for kids
*Events for guests

Education

Borys Grinchenko Kyiv University

Institute of Philology, Literary Creativity, Kyiv
Higher, from 2005 to 2011 (5 years 9 months)

Additional education and certificates

UkrASC UkrASC, IATA Dangerous Goods

2020

Language proficiencies

• English — above average
• Russian — fluent
• Ukrainian — fluent
• Czech — beginner

Additional information

Effective and forward-thinking, bringing the skills to achieve real results. Adept in developing key relationships with strategic partners.