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Mena George
[open contact info](look above in the "contact info" section) • [open contact info](look above in the "contact info" section) • Dubai, UAE • [open contact info](look above in the "contact info" section)
Career Experience
IT Security Analyst, Al Ahli Holding Group 10/2019 to Present
• Creating knowledge base presentations and posters to educate end-users about security risks and avoid them.
• Performing security checks across different levels (End-user, AD, Network, and WebApp) to confirm the group environment
secure as much as possible.
• Addressing the flaws discovered to the management highlighting the impact of business and technical sides.
• Preparing the business continuity plan as per the risk discovery and expected attacks.
• Preparing the disaster recovery plans to return production as soon as possible, functioning normally.
• Securing by design for the infrastructure currently and any edition in the future.
• Building and integrating security solutions from an open-source resource to add more security layers to end-users and save
cost.
IT Support Associate, Kamal Osman Jamjoom L.L.C 04/2018 to 09/2019
• Supported daily basis tickets: application and desktop application failures and monitoring systems performance.
• Supported networking: Stonesoft / PPTP / VPN connectivity related issues.
• Supported on requests to Retail Price/Promotional Changes, Data Flow, User Mistakes, Configuration Issues, Service
failures.
• Coordinated with external vendors to ensure successful delivery/implementation of projects.
• Ongoing coordination with Area/Sales/Operations and Country managers on improving the retail experience with POS.
• Prepared handouts and practice sheets to support the learning pace of Retail and Non-Retail staff.
• Worked with the business team to understand the gap in the process and plan for periodic training.
• Reviewed and understood KOJ existing application and its process.
• Identified Cyber Security Attacks and report suggested actions and solutions.
• Provided fixes and solutions internally without reaching any external vendor.
Innovation & The Future - Customer Service Team, DEWA 11/2017 to 03/2018
Spearheaded all TA programs, and collaborated with local and global teams. e.g. Initiatives focused on Employer branding, D&I,
BYCTW etc. Managed all leads work force planning across the region, aligned with business plans by partnering with local and global
teams.
• Implemented company policies, technical procedures, and standards to preserve the integrity and security of data, reports,
and access.
• Prepared and monitored the Smart Services unit dashboard and KPI’s.
• Met KPI’s according to targets agreed with Senior manager areas of smart services and innovation.
• Liaised with the System team during the Design, Testing, and Commissioning phases to ensure the systems align with best
international practice.
• Used SAP system to log and report case by case in detail.
• Always demonstrated professionalism and courtesy with customers.
• Resolved technical problems with malfunctioning and smart services products.
• Activated accounts for clients interested in new services.
• Remained Up-To-Date on the latest technologies and solutions applicable to company products.
• Assisted implementation and troubleshooting of tracking/analytic issues
Technical Support - L1, Hewlett Packard - HP 07/2016 to 10/2017
Provided support to the Head of HR and liaison with different internal teams like recruiting, PRO and compensation.
• Provided support all HP commercial printers (Design Jet, LaserJet, Office jet X series, and Page wide).
• Remote assistant to printer software and configuration issues.
• Diagnosed issues and dispatch technicians by an action plan.
• Reported all cases in details using the ticking system.
Team Leader, Broken Cipher Pentest System 04/2013 to 02/2016
Certificates
July / 2020 TRA, "Cyber Recovery Solution - Reduce Business Risk"
July / 2020 Certified Network Security Specialist, ICSI
Jun / 2020 Elastic SIEM
July / 2017 eLearnSecurity Junior Penetration Tester
Feb / 2017 ITIL Foundation
Education
Bachelor of Computer Science
University of Science and Technology - Sudan
10/2010 - 06/2014
Events &
participation
- 2nd and 4th December 2020 - Speaker at Chief information security officer 360 Congress.
"Vulnerability management and strategies to achieve endpoint security in 2021" Panel.
- 19th October 2020 - Speaker at Chief information security 360 the Middle East.
“The recent and emerging attack landscape in the region” Panel