Contact information

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Work experience

Resource Planner

from 12.2016 to now (7 years 5 months)
Kenya Airways Ltd, Nairobi (Transportation and logistics)

-Pre-planning & actual daily resource planning for staff and equipment for Ground services in the Sabre System.
-Liaise with Hub Control Center for any schedule changes and communicate the same to staff.
-Ensure serviceability of equipment and reporting of faulty equipment.
-Embrace and maintain a healthy, safe and secure working environment in compliance with the company procedures, customer airline service level agreement and regulatory authorities.
-Maintain staff attendance reports and attend to any sick offs and late attendance,
-Ensure a smooth handover from one shift to the next.

Departure Control System support

from 11.2014 to 12.2016 (2 years 1 month)
Kenya Airways Ltd, Nairobi (Transportation and logistics)

-Ensure Flight trigger to Departure Control System
-Manual Uplift of coupons post flight departure
-Promptly handle check in system queries
-System investigation and reports.
-Liaise with the system provider to resolve system challenges for all
outstations.

Customer service agent

from 07.2009 to 11.2014 (5 years 4 months)
Kenya Airways Ltd, Nairobi (Transportation and logistics)

-Check in, transfer and board passengers using the Departure Control System
-Offer excellent customer service to ensure guest satisfaction and retention
-Reconcile flight coupons post flight departure.

Education

Dusseldorf University

German Course, Dusseldorf, Germany
Higher, from 2008 to 2008 (1 month)

Intensive German course as a foreign language

Kenyatta University

Bachelor of Education (Business & German), Nairobi, Kenya
Higher, from 2004 to 2008 (4 years 3 months)

Bachelors of Education (German and Business Studies).
Achievement: Second class honors (upper division)

Additional education and certificates

The Institute of Commercial Management ;Single Subject Diploma in Public Relations

2007, 03 months

British Council; Course on presentation skills

2011, 02days

Kenya airways Ltd; Dangerous Goods Regulatory Training

2019; 01day

Kenya airways Ltd; Airside Safety training

2020, 01day

Kenya airways Ltd; Aviation Security training

2019, 01day

Kenya airways Ltd; Safety Management Systems Training

2020, 01 day

Knowledge and skills

Language proficiencies

• German — above average
• English — fluent

References

• John Nalianya

  John Nalianya

  Head of Operations Control Center, Kenya Airways Ltd

  Contact details are hidden

• Rogers Karani

  Rogers Karani

  Head of Ground Operations, Kenya Airways Ltd

  Contact details are hidden

• Irene Gathuri

  Irene Gathuri

  Departure Control System Co-ordinator, Kenya Airways Ltd

  Contact details are hidden

Additional information

Strategic workforce planning and aviation expert. Exceptional oral and written communication skills, unmatched organizational skills, excellent leadership skills and able to foster positive working relationships with internal and external customers. Competent in both English and German Language. Customer experience management and Departure control system support experience.