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Work experience

Social media manager

from 04.2024 to 02.2025 (10 months)
UncoveringYou, Remote (Education and science)

- Designed and implemented effective social media strategies to enhance brand visibility, engagement, and conversion.
- Managed and curated content across platforms like Instagram, Facebook, LinkedIn, TikTok, Twitter, and WhatsApp communities, ensuring consistency and audience relevance.
- Created and managed paid social media campaigns, optimizing ad performance to increase reach, engagement, and ROI.
- Engaged with users in a dynamic and interactive manner, fostering relationships, generating leads, and driving sales.
- Tracked performance metrics, analyzed insights, and adjusted strategies to improve organic and paid content performance.
- Conducted market research to stay informed on industry trends, audience preferences, and competitor activities.

English teacher

from 03.2024 to 11.2024 (8 months)
Winner's Academy, Remote (Education and science)

Designed and delivered engaging English lessons tailored to various student learning styles.

Assisted students in improving grammar, vocabulary, and writing skills.

Assessed student progress through quizzes, assignments, and interactive activities.

Integrated digital tools to enhance learning and engagement.

Provided constructive feedback to help students develop confidence in their language abilities.

Customer support representative

from 05.2023 to 11.2023 (6 months)
Abc Transport, Remote (Transportation and logistics)

Respond to customer inquiries via phone, email, and chat, providing timely and accurate information.
- Resolve customer issues and complaints, achieving a 95% satisfaction rate.
- Utilize CRM software to maintain detailed customer records and track interactions.
- Collaborate with cross-functional teams to escalate and resolve complex issues.
- Conduct regular training sessions for new hires on customer support procedures and best practices.

Customer support representative

from 07.2022 to 03.2023 (8 months)
Avvic Group, Other countries (Consulting, accounting and auditing)

Provided profitable price quotes and established payment and credit terms to customers.
Increased customer base sales by 60% and gross profit by 42% within two years.
Exceeded monthly sales goals and new customer penetration.
Reached out to customer leads through cold calling and emailing. 50+ cold calls daily.
Coordinated sales efforts with team members and other departments.

Education

University

Medicine, Одеса
Higher, from 2018 to 2023 (5 years)

Knowledge and skills

• Advanced English Language Skills

Language proficiencies

English — advanced