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Work experience

Writer/Research Analyst

from 01.2022 to 03.2022 (2 months)
ATB Practical Longevity, Toronto (Retail)

•Organize of work on voluminous texts with the participation of several technical writers, experts, and analysts,
•Write and edit texts (articles, web-content of any kind, regulations, instructions, manuals / guides, and other technical documentation),
•Knowledge base maintenance (archiving of all collected and written materials),
•Participate in employee training
•Present the results of the team's work to meetings with management and clients,
•Prepare analytical works, if so, will be requested by AAA
•Participate in actual tasks/business processes required by AAA

Copywriter

from 07.2021 to 12.2021 (5 months)
Deep Knowledge Group, Kharkov (Healthcare and Financial Industry)

•Wrote the articles for Deep Knowledge Group websites and media cooperation.
•Wrote the materials for books planned for publishing by Deep Knowledge Group under the Director’s supervision.
•Proofread materials for books planned for publishing by Deep Knowledge Group under the Director's supervision.

Copywriter

from 03.2019 to now (5 years 3 months)
FirstOrderCode, Kharkiv (Marketing, advertising, and PR)

1. Write engaging product descriptions
2. Manage high-volume workload in a fast-paced environment.
3. Use keywords and SEO knowledge to strengthen content rank.
4. Balance multiple task and project for multiple clients

Chief Customer Relations Officer

from 03.2018 to now (6 years 3 months)
Ahead, Київ (Ahead owns multiple brands including Powerdewise, Letit.Beer, YelloWay, YouMic, and Lafit Fitness Club on Amazon.)

1. Oversee the answering of customers’ messages by customer support representatives on Amazon Seller-Central for all AHEAD products (over 25) and all accounts (10).
2. Oversee the answering of customers’ emails by customer support representatives via Gmail.
3. Receive phone calls from clients for all AHEAD products
4. Chat with clients on Skype, Viber, WhatsApp, Telegram/Facebook
5. Create and constantly update guidelines (tutorial) for customer support representatives
6. Provide answers to Frequently Asked Questions on Amazon
7. Articles, texts, sales letter writing.
8. Write sellers’ feedback and product reviews conversion letters
9. Content Management.
10. Create and constantly update responses to Frequently Asked Questions on the company’s website,
11. Create and Constantly Manuals and Guides for customers on the company’s website
12. Product listing and description advisor.
13. Production and design support advisor.
14. Marketing and sales advisor.
15. Coordinate customer relations projects.
16. Comment on customer reviews on Amazon.
17. Immediately answer with apology and solution for negative reviews.
18. Answer with keywords and cross-sales for positive reviews for all AHEAD products.

Content/News Writer

from 10.2017 to 01.2018 (3 months)
Legit.ng (Genesis Media global consumer Internet Company), New York (Media)

1. Researched news sources for given topics
2. Wrote Nigeria-Based topics and posted them on the company’s website across multiple news categories including entertainment
3. Managed website content

Freelance Content Writer

from 08.2017 to 03.2020 (2 years 7 months)
FDS IT Consult, Kharkiv (IT)

1. Collect resources based on the subject matter to write informative and organized articles.
2. Familiar with the use of keywords and SEO content.
3. Effectively communicate with clients to know their expectations.
4. Write website contents including short articles and reviews

Freelance Academic Writer

from 08.2017 to 01.2018 (5 months)
Livingston Research, London (Academic Writing)

1. Collected resources and information online based on the topic to write informative and organized articles.
2. Regularly wrote for a variety of clients.
3. Anticipated the needs of clients by providing the best content.
4. Communicated with clients, effectively.

Online English Teacher Aug. 2017 – Jan. 2018

from 08.2017 to 01.2018 (5 months)
Learntalk, Manila (Education and science)

1. Taught English to students of various levels
2. Used an online classroom platform for communication with the students
3. Wrote a feedback letter to each student after each session
4. Carried out English proficiency tests for committed students from time to time

Copywriter

from 03.2017 to 03.2019 (2 years)
ILoveBargain Asia, Kharkiv (Marketing, advertising, and PR)

1. Wrote engaging product descriptions.
2. Managed high-volume workload in a fast-paced environment.
3. Kharkiv
4. Balanced multiple tasks and projects for multiple clients.

Outbound Sales Representative

from 05.2016 to 07.2016 (2 months)
Banc Delux, Kharkiv (Sales)

1. Advertised and sold the company’s goods and services to potential customers.
2. Identified potential clients and followed up on leads from client contacts and official sources.
3. Used the provided database to call new leads.

Copywriter

from 03.2016 to now (8 years 3 months)
DiscountReactor, Kharkiv (Marketing, advertising, and PR)

1. Write engaging product descriptions
2. Manage high-volume workload in a fast-paced environment.
3. Use keywords and SEO knowledge to strengthen content rank.
4. Balance multiple task and project for multiple clients

Education

Karazin Business School

Econimics, Kharkiv
Higher, from 2017 to 2019 (1 year 4 months)

V.N Karazin Kharkiv National University

Medicine, Kharkiv
Higher, from 2013 to 2017 (4 years 5 months)

Knowledge and skills