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Work experience

Executive Hospitality & Operations Leader

from 09.2024 to now (11 months)
Loyo & Bondar Hospitality Management, Other countries (Tourism)

•Leading corporate planning and strategic growth across a multi-property hospitality and real estate portfolio, supporting regional expansion and operational excellence.
•Developed multi-year budgeting, forecasting, and risk management strategies aligned with business goals.
•Oversaw project pipeline development and feasibility studies for hotel, resort, and mixed-use real estate projects in Bali, Phuket, and Vietnam.
•Directed PMS/POS system integration, guest automation tools, and AI-driven service platforms to enhance operational efficiency.
•Led cross-functional teams to ensure timely, cost-effective delivery while maintaining high standards in service and brand quality.
•Collaborated with ownership and executive teams to align KPIs, optimize cost structures, and drive ROI across multiple assets.

Hotel Operations & POS Implementation Consultant

from 02.2022 to 09.2024 (2 years 7 months)
Andaman Riviera Phuket Hotel – Radisson Individuals, Other countries (Tourism)

•Managed the full hotel pre-opening lifecycle, including project planning, team setup, vendor coordination, and PMS/POS integration.
•Led pre-opening processes, including PMS/POS setup, guest strategies, and operational standardization.
•Monitored construction quality, enforcing compliance with Radisson brand standards and local regulations.
•Designed and executed staff training programs to ensure operational readiness before the grand opening.
•Performed cross-platform testing and quality assurance to validate PMS/POS integrations.
•Boosted guest satisfaction by implementing digital service solutions and optimizing staff performance.

General Manager Operations

from 11.2020 to 12.2021 (1 year 1 month)
Kunduchi Wet 'N' Wild Water Park, Other countries (Tourism)

•Managed park operations, including guest experience, safety, and budgeting.
•Enhanced revenue by implementing digital ticketing and cost management strategies.
•Reduced incidents by 15% through rigorous safety protocol updates and staff training.
•Led a multicultural team to improve guest satisfaction and operational efficiency.

Assistant Operations Manager

from 10.2018 to 11.2020 (2 years 1 month)
Blue Tree Phuket, Other countries (Tourism)

•Led daily operations and staff development during the pre-opening phase and beyond.
•Implemented cost reduction initiatives and service improvement strategies.
•Coordinated large-scale corporate and guest engagement events, driving brand visibility and guest satisfaction.

Education

Les Roches Jin Jiang International Hotel Management College

International Hotel Administration, Шанхай, Китай
Specialized secondary, from 2012 to 2013 (1 year)

Післядипломний сертифікат - Міжнародна готельна адміністрація

Національний університет «Львівська політехніка»

Кафедра теоретичної радіотехніки та радіовимірювань, Львів, Україна
Higher, from 1999 to 2003 (4 years)

Бакалавр наук - кафедра теоретичної радіотехніки та радіовимірювань (TRERM)

Knowledge and skills

• Software Development Life Cycle
• JavaScript
• HTML
• CSS
• SQL
• Postman
• Git
• TestRail
• Cyprees
• Test Planing
• Manual testing
• Regression testing
• Functional testing
• Integration testing
• Scrum
• Kanban
• JSON
• MS Visual Studio
• Agile
• Jira
• Trello
• IT project management

Language proficiencies

• English — advanced
• Ukrainian — fluent
• Russian — fluent
• Polish — above average

Additional information

PROFESSIONAL SUMMARY
Hospitality Executive and Corporate Planning Manager with 10+ years of experience driving performance, growth, and innovation across hotels, resorts, theme parks, and real estate assets in Asia and Africa. Blending operational leadership with IT and digital transformation expertise, I lead high-impact projects that optimize service quality, streamline systems, and scale business operations. Proven track record in multi-property pre-openings, budgeting, guest tech solutions, QA, and PMS/POS systems. Well-positioned for senior leadership roles such as GM, COO, or Operations Lead worldwide.