Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/9875699/

Work experience

General Manager

from 05.2026 to now (7 months)
Waskesiu Resorts (GWC Property (2006) Ltd.) - Saskatchewan, Canada, Other countries (Hotel and restaurant industry)

Privately owned seasonal resort in Prince Albert National Park, Saskatchewan, Canada.
• Check data accuracy across WebRezPro reservations, POS and inventory for a 36-unit, 3-property resort plus gift shop.
• Prepare systems and staff for each seasonal reopening; coordinate with vendors on system support.
• Improved response time to guest booking inquiries; contributed to planning a website update with ownership.
• Lead day-to-day operations with a team of 5–10; report daily to ownership on bookings, revenue and costs.

Director of Operations (PMS/POS Systems)

from 09.2024 to 04.2026 (1 year 8 months)
PT. Bondar Loyo Management - Bali, Indonesia, Other countries (Hotel and restaurant industry)

Villa portfolio in Bali: 5 operating properties plus 3 pre-openings.
• Validated PMS/POS setups (Opera, Lightspeed, iZOOR) across 5 operating villa properties and 3 pre-opening sites; set testing checklists for new properties.
• Planned systems and workflows during construction; coordinated vendors, developers and operations users; automated manual workflows.
• Directed day-to-day operations, budgets, purchasing and inventory across the portfolio.

Pre-Opening Consultant (Operations & Systems)

from 02.2022 to 09.2024 (2 years 8 months)
Andaman Riviera Hotel (Radisson Individuals) - Phuket, Thailand, Other countries (Hotel and restaurant industry)

Radisson-branded luxury resort pre-opening, Phuket, Thailand (Radisson Individuals).
• Coordinated system integration testing, UAT and go-live validation for Opera PMS and Micros POS for 120+ users.
• Worked with corporate IT and vendors on defect follow-up; trained staff before opening.
• Directed the 12-month pre-opening program; achieved Radisson brand certification and 4.5+ guest satisfaction in the first operating quarter.

General Manager of Operations

from 11.2020 to 12.2021 (1 year 2 months)
Kunduchi Wet'n'Wild Waterpark - Dar es Salaam, Tanzania, Other countries (Hotel and restaurant industry)

Large-scale waterpark, Dar es Salaam, Tanzania.
• Tested and rolled out digital ticketing and access control for a waterpark with up to 1,200+ guests per day; revenue accuracy improved by 20%.
• Ran system training and adoption for 80+ staff; set up operational dashboards and reporting.
• Led the reopening after an extended COVID-19 closure, with full P&L responsibility.

Co-Founder & Board Advisor (QA & Implementation)

from 11.2019 to now (7 years)
iZOOR - Smarter Park Management (SaaS), Remote (IT)

SaaS platform for waterparks and attractions (izoor.com). Board advisory role held alongside full-time operating roles.
• Co-founded a SaaS platform covering ticketing, gate validation and access control, F&B and retail POS, inventory, loyalty and real-time reporting, with RFID/QR wristbands and offline operation; took part in testing and release quality.
• Tested and validated the platform during client launches, including Garden City Waterpark, Phnom Penh and Spice Garden, Pattaya (Thai cooking and spice attraction). The platform also runs at RamaYana Water Park, Pattaya.
• Functional, regression and integration testing of ticketing, POS and access-control flows; defect reporting and tracking in Jira; API checks with Postman.
• Advise the board on product direction, alongside full-time operating roles.

Assistant Operations Manager

from 10.2018 to 10.2020 (2 years)
Blue Tree Phuket - Phuket, Thailand, Other countries (Hotel and restaurant industry)

Lagoon and entertainment complex, Phuket, Thailand.
• Supported system setup and testing as part of the founding operations team; ran daily operations after launch.

Ticketing & Guest Services Manager

from 02.2016 to 09.2018 (2 years 8 months)
RamaYana Water Park - Pattaya, Thailand, Other countries (Hotel and restaurant industry)

Theme waterpark, Pattaya, Thailand.
• Supported POS and ticketing system setup and testing during pre-opening; built the ticketing and guest services team and SOPs.

F&B Service Manager

from 04.2013 to 02.2016 (2 years 11 months)
Centara Hotels & Resorts (Splash Jungle Water Park) - Phuket, Thailand, Other countries (Hotel and restaurant industry)

Integrated waterpark and hotel (Splash Jungle Water Park), Phuket, Thailand.
• Supported POS integration and workflow improvements across multiple F&B outlets; managed P&L, menu costing, SOPs and training.

Demolition, Civil Engineering & Groundworks Supervisor

from 08.2003 to 08.2012 (9 years)
Keltbray (Construction & Engineering) - London, United Kingdom, Other countries (Construction, architecture, interior design)

Construction and civil engineering contractor, London, United Kingdom.
• Supervised construction crews across London for nine years, including quality and safety checks.

Education

QA at Silicon Valley

Software QA Automation + AI Engineer, Lviv
Specialized secondary, from 2024 to 2024 (less than 1 year)

Les Roches Jin Jiang International Hotel Management College (IRJJ) 上海锦江国际理诺士酒店管理专修学院

International Hotel Administration, Other countries
Higher, from 2012 to 2013 (1 year)

Post Graduate Certificate, International Hotel Management

Lviv Polytechnic National University

Institute of Telecommunications, Radio electronics & Electronic Engineering (ITRE), Lviv
Higher, from 1999 to 2003 (4 years)

Bachelor of Science

Additional education and certificates

Agile Project Management with Jira Cloud: 1 Projects, Boards, and Issues online

online
Certificate

Agile Project Management with Jira Cloud: 2 Lean and Agile Processes

online
Certificate

Project Management Foundations

online
Certificate

QA Engineer course - Lviv IT School

2022

Information Technology Project Management - Lviv IT School

2022

Knowledge and skills

• PnL calculation
• Hotel and restaurant business management
• Operational management
• Team management
• Budgeting
• Pre-opening
• Revenue management
• Staff training
• Hiring
• SOP Development
• Health and safety
• Project management
• Stakeholder management
• Risk management
• Vendor management
• Opera PMS
• Micros POS
• WebRezPro
• Hospitality PMS/POS System
• Theme Park & Waterpark Management Systems
• Manual testing
• Functional testing
• Regression testing
• Writing test cases
• Writing bug reports
• API testing
• Exploratory testing
• Compilation of the test plan
• SQL
• Jira
• Confluence
• Agile/Scrum
• Selenium (basic)
• Google Workspace
• MS Excel
• Change management
• Strategic planning
• Postman
• Recruitment of line staff
• Guest relations

Language proficiencies

• English — fluent
• Ukrainian — fluent
• Polish — advanced

References

Andrey Pchelintsev

Andrey Pchelintsev

Co-Founder / CTO, iZOOR L.L.C. - "Theme Park & Water Park Management System"

Additional information

QA & Systems Implementation specialist for hospitality and park technology, with an operator's view of how software is used on the floor.

Co-founder of iZOOR, a SaaS platform for waterpark and attraction operations (ticketing, access control, F&B and retail POS, inventory, reporting), where I worked on testing and release quality and validated client launches. Coordinated system integration testing, UAT and go-live for Opera PMS and Micros POS in a 120+ user Radisson-branded resort pre-opening, validated PMS/POS setups across a villa portfolio in Bali, and rolled out digital ticketing and access control for a large waterpark.

Tools: Jira, Confluence, Postman; foundation-level Selenium and SQL. Systems: Oracle Opera PMS, Micros POS, Lightspeed, WebRezPro, iZOOR.
Courses: QA Engineer and IT Project Management (Lviv IT School, 2022); QA Automation + AI Engineer (QA at Silicon Valley).

Languages: English (fluent), Ukrainian (native), Polish, Russian.
Open Work Permit holder in Canada; open to remote work and relocation.