Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/20755441/

Work experience

General Manager

from 05.2026 to now (7 months)
Waskesiu Resorts (GWC Property (2006) Ltd.) - Saskatchewan, Canada, Other countries (Hotel and restaurant industry)

Privately owned seasonal resort in Prince Albert National Park, Saskatchewan, Canada.
• Run the annual reopening and close-down of two seasonal properties: staffing timeline, systems readiness and vendor scheduling.
• Lead day-to-day operations of a 36-unit, 3-property resort plus gift shop with a team of 5–10; manage reservations in WebRezPro and room rates.
• Prepare daily reports for ownership on payroll hours, bookings, revenue and costs.
• Contributed to planning the winter program (guest sauna, snow bikes) and a website update.

Director of Operations (Pre-Opening Projects)

from 09.2024 to 04.2026 (1 year 8 months)
PT. Bondar Loyo Management - Bali, Indonesia, Other countries (Hotel and restaurant industry)

Villa portfolio in Bali: 5 operating properties plus 3 pre-openings.
• Represented operations during construction of 3 new villa properties, defining operational requirements, flows and systems before handover.
• Delivered the pre-opening program through launch, then ran operations alongside 5 existing villa properties (5 to 60+ villas each).
• Managed budgets, purchasing and inventory; delivered PMS/POS implementation and workflow automation projects.

Pre-Opening Consultant (Operations)

from 02.2022 to 09.2024 (2 years 8 months)
Andaman Riviera Hotel (Radisson Individuals) - Phuket, Thailand, Other countries (Hotel and restaurant industry)

Radisson-branded luxury resort pre-opening, Phuket, Thailand (Radisson Individuals).
• Gathered department requirements (F&B, housekeeping, security, health & safety) and ensured they were reflected in the design.
• Acted as the link between ownership and Radisson's Bangkok and Singapore offices on brand and technical standards.
• Led the 12-month pre-opening program; managed the pre-opening budget and timeline for an on-schedule launch.
• Delivered the Opera PMS and Micros POS implementation for a 120+ person organization; achieved brand certification and 4.5+ guest satisfaction in the first quarter.

General Manager of Operations

from 11.2020 to 12.2021 (1 year 2 months)
Kunduchi Wet'n'Wild Waterpark - Dar es Salaam, Tanzania, Other countries (Hotel and restaurant industry)

Large-scale waterpark, Dar es Salaam, Tanzania.
• Led the reopening project after an extended COVID-19 closure and renovation, with 80+ staff and full P&L responsibility.
• Delivered digital ticketing and access control (+20% revenue accuracy) and a safety program (−15% incidents).
• 100–200 guests on weekdays and up to 1,200+ guests per day at peak.

Co-Founder & Board Advisor

from 11.2019 to now (7 years)
iZOOR - Smarter Park Management (SaaS), Remote (IT)

SaaS platform for waterparks and attractions (izoor.com). Board advisory role held alongside full-time operating roles.
• Co-founded a SaaS platform covering ticketing, gate validation and access control, F&B and retail POS, inventory, loyalty and real-time reporting, with RFID/QR wristbands and offline operation.
• Garden City Waterpark, Phnom Penh: pre-opening consulting, system installation, staff training and launch of operations from ticketing to F&B and stock control.
• Spice Garden, Pattaya (Thai cooking and spice attraction): POS implementation. The platform also runs at RamaYana Water Park, Pattaya.
• Advise the board on product direction and market expansion.

Assistant Operations Manager

from 10.2018 to 10.2020 (2 years)
Blue Tree Phuket - Phuket, Thailand, Other countries (Hotel and restaurant industry)

Lagoon and entertainment complex, Phuket, Thailand.
• Founding project team member from construction to launch; embedded operational needs into the build.
• Ran daily operations post-opening with cost control and labour optimization.

Ticketing & Guest Services Manager

from 02.2016 to 09.2018 (2 years 8 months)
RamaYana Water Park - Pattaya, Thailand, Other countries (Hotel and restaurant industry)

Theme waterpark, Pattaya, Thailand.
• Joined during construction; contributed to the design of ticket offices, changing rooms and guest flow.
• Led the ticketing and guest services pre-opening: team, SOPs and systems; managed daily operations after launch.

F&B Service Manager

from 04.2013 to 02.2016 (2 years 11 months)
Centara Hotels & Resorts (Splash Jungle Water Park) - Phuket, Thailand, Other countries (Hotel and restaurant industry)

Integrated waterpark and hotel (Splash Jungle Water Park), Phuket, Thailand.
• Managed F&B operations across multiple outlets, including P&L, SOPs and staff training.

Demolition, Civil Engineering & Groundworks Supervisor

from 08.2003 to 08.2012 (9 years)
Keltbray (Construction & Engineering) - London, United Kingdom, Other countries (Construction, architecture, interior design)

Construction and civil engineering contractor, London, United Kingdom.
• Supervised construction and civil engineering projects across London for nine years.
• Managed crews, site safety, subcontractor coordination and day-to-day delivery against schedule.

Education

Les Roches Jin Jiang International Hotel Management College

International Hotel Administration (PG Certificate), Other countries
Higher, from 2012 to 2013 (1 year)

Postgraduate Certificate in International Hotel Administration, Les Roches Jin Jiang, Shanghai, China.

Lviv Polytechnic National University

Radio Engineering & Telecommunications (BSc), Lviv
Higher, from 1999 to 2003 (4 years)

Bachelor of Science (BSc) in Radio Engineering & Telecommunications, Institute of Telecommunications, Radioelectronics and Electronic Engineering (ITRE).

Additional education and certificates

Information Technology Project Management - Lviv IT School

2022

QA Engineer course - Lviv IT School

2022

Knowledge and skills

• PnL calculation
• Hotel and restaurant business management
• Operational management
• Team management
• Budgeting
• Pre-opening
• Revenue management
• Staff training
• Hiring
• SOP Development
• Health and safety
• Project management
• Stakeholder management
• Risk management
• Vendor management
• Opera PMS
• Micros POS
• WebRezPro
• Hospitality PMS/POS System
• Theme Park & Waterpark Management Systems
• Manual testing
• Functional testing
• Regression testing
• Writing test cases
• Writing bug reports
• API testing
• Exploratory testing
• Compilation of the test plan
• SQL
• Jira
• Confluence
• Agile/Scrum
• Selenium (basic)
• Google Workspace
• MS Excel
• Change management
• Strategic planning
• Postman
• Recruitment of line staff
• Guest relations

Language proficiencies

• English — fluent
• Ukrainian — fluent
• Polish — advanced

Additional information

Project manager bridging construction and hospitality operations. Nine years supervising construction and civil engineering projects in London, followed by 13 years delivering hotel, villa and waterpark projects from build to opening: a Radisson-branded resort in Phuket (12-month pre-opening, 120+ staff), 3 villa properties in Bali, waterpark launches and PMS/POS/ticketing system implementations.

Comfortable working with owners, contractors, brand teams and vendors, and responsible for budgets, schedules, operational readiness and handover to operations. Co-founder of iZOOR, a SaaS platform for waterpark and attraction operations. Currently General Manager of a seasonal resort in Prince Albert National Park, Saskatchewan, Canada.

Courses: IT Project Management and QA Engineer (Lviv IT School, 2022); Project Management Foundations; Agile Project Management with Jira.
Tools: Jira, Confluence, Asana, MS Office, Google Workspace, Opera PMS, Micros POS, WebRezPro.

Languages: English (fluent), Ukrainian (native), Polish, Russian.
Open Work Permit holder in Canada; open to relocation, including international positions.