Contact information

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Work experience

Digital Department Lead Processes Manager

from 10.2018 to now (5 years 7 months)
Kyivstar, Київ (Telecommunications and networking)

•Developing a map of department processes and relationships with external business customers
•Creating documentation in Confluence for all department Processes and Workflows
•Developing workflows in Jira for different types of internal and external customers, business managers, project managers and experts (PPC, SEO, EMAIL etc.) for different issues types
•Configuring Jira Service Desk and guides for external customers
•Controlling an execution of internal issues by department experts and managers, basically based on:
○monitoring the status and issues deadlines in Jira
○controlling and optimizing the workload of the employees
○in case of problems and critical questions - meetings with customers and executors to review the list of tasks, their prioritization, quality of execution and definitions of done
•Optimizing and improving the department's processes
•Participating in different department projects as an Agile expert
•Setup and hadle Departmens and Projects team meetings:
○Daily Standup, Sprint Planning, Retro, Demo

Scrum Master

from 08.2018 to 10.2018 (2 months)
Kyivstar, Kyiv (Telecommunications and networking)

•Kanban Flow Manager (6 boards)
•Scrum Master (1 team)

ECommerce Project Manager

from 08.2016 to now (7 years 9 months)
Kyivstar, Киев (Telecommunications and networking)

Was responsible for the Production and Development of shop.kyivstar.ua with help of outsourced development team based in Kharkiv (up to 7 developers. 2 of them FE, 3 BE, 1 QA, 1 Designer).

Also responsible for:
•Web and processes development
•Integration and Partnership with shipments and payments 3rd party companies
•Budget planning, PnL
•Controlling of all Processes and Development flow

Full Stack Project Manager

from 02.2015 to 02.2016 (1 year)
Digital Bee, Киев (Media, Marketing, Advertising, PR, Design, Production)

•Projects management and development
•Market research
•Search and testing of business hypotheses
•Sales funnels optimizing
•Email marketing (ESP setup and Email Triggers automatization)
•Landing Pages creation
•Task management (Jira, Redmine)
•Team management (Designers, Sales, Marketers, Developers)
•Accounting

Business Development Manager

from 10.2014 to 02.2016 (1 year 4 months)
Govitall.com, Киев (IT, E-commerce)

•Transferring projects from R&D stage to Production
•Developing product marketing strategy
•UI/UX analysis
•Achieving project KPIs (business and financials)

E-commerce Project Manager

from 04.2013 to 10.2014 (1 year 6 months)
Agl-media.com, Киев (Publishing, adv, events, digital marketing etc.)

•The main idea was that the company have had several blogs and websites for women, where was a lot of content and stakeholders wanted to monetize it via online sales
•That’s why they are hired me to cover all process from scratch
•I was responsible for creating business flow of how we find retail partners with goods that was relevant to the blog articles and cover it all in online sales platform
•So i started to create drop-shipping business flow starts from technical specifications, website creation, marketing promotion and start of principle new business for that publishing company
•I personally held about 60 meetings with partners and signed about 10 contracts with them

Also resonsible for:
•Analyzing global and local (Ukrainian) market of E-commerce
•Analyzing global E-commerce development trends
•Choosing the niche to start own e-comm project within large media holding
•Analyzing the niche and competitors, choosing the best line of business
•Drawing up complete business plan and budget till 2016 (3-years budget)
•Creating technical assignments, forming the team, drawing up project's marketing development plan
•Creating and calculating e-commerce project from a scratch (home goods internet shop) and controlling the project on every stage of budget drawing up and approval
•Meeting partners to expand partners' network (products in the internet shop were partially coming from partners)
•Project post-support. Controlling and optimizing traffic channels, advertising activities, meeting KPIs

Project Manager

from 08.2011 to 04.2018 (6 years 8 months)
Chrono24.ua, Киев (First Ukrainian Watch Portal Chrono24.ua)

My main goals to achieve and job responsibilities was:
•To launch the project from scratch by creating a business model and technical specification for website where user can buy or sell luxury watches in a few steps
•To cover all the website development process, where i have to find and control the developer who can create a website based on my TS
•To support created website by moderating all new watches added to our website and so far and so on

Also responsible for:
•Creating project's startup and development plan for investors (budget, terms, risks, contractors, stages)
•Creating technical assignments for web developer and designer
•Monitoring of TA implementation by contractors
•Communicating with investors and contractors
•Project's BETA launch and testing
•Subsequently working on and revising the project to make it comply with the initial TA
•Analyzing project's usability and accessibility
•SEO, SMO
•Copywriting, corporate email, servers, and hosting setup and support
•Drawing up project promotion marketing plan (offline/online, activities, ads, increasing brand online awareness)
•Anything else regarding TA, communications, controlling terms, budget, and risks

Project Manager

from 08.2010 to 08.2011 (1 year)
Evrooptika.ua, Киев (Retail)

•Marketing promotion and Communications via different adv channels
•Support of Online Store
•Content managment (text, visuals, products descriptions)
•And other sales and business processes

Editor-in-chief

from 01.2010 to 04.2010 (3 months)
Lounge.kiev.ua, Киев (Media, Marketing, Advertising, PR, Design, Production)

•Creating a website content strategy and PR strategy
•Moderating Content and News before publishing
•Increasing brand awareness online

Development Director

from 03.2008 to 04.2009 (1 year 1 month)
Dikovina.com.ua, Киев (Retail)

•hire people and teach them how to sell decor and furniture to clients in store
•sign and held contracts with manufacturers and vendors
•cover all retail store processes, advertising, taxes and other stuff

Content Manager, Sale Manager

from 11.2007 to 02.2008 (3 months)
Zoomy.com.ua, Киев (Retail)

•filling the website with products photo and products descriptions
•products catalog pricing
•clients consulting and so far and so on

Education

КНУ им. Т. Г. Шевченко

Юридический, специалист права, Киев
Higher, from 2004 to 2009 (4 years 8 months)

Additional education and certificates

Agile Product Owner

2018, 1

Agile/Kanban Product Development. Team organization and work with customer's requests

2018, 1

Certified Scrum Master

2018, 1

Certified Scrum Product Owner

2018, 1

Coaching approach in business training

2018, 1

Compilation and Organization of Business Trainings

2018, 1

Kanban Management Professional

2018, 1

Modern Facilitation Methods for Project Managment and Team Involvement

2018, 1

Web Analytics Advanced

2018, 1

Knowledge and skills

Language proficiencies

• Russian — fluent
• Ukrainian — fluent
• English — above average

Additional information

Well-developed strategic thinking, organizational and administrative skills, decision-making efficiency, ability to work effectively in stressful situations and rapidly changing environment, high performance. Kanban Flow Manager, Scrum Master, Team Leader, Processes Lead Manager