Евгеній

Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/7183659

Work experience

Technical support specialist

from 07.2023 to 04.2024 (9 months)
BAKOTECH, Київ (IT)

- Support of Windows 10/11 workstations, MacOS workstations;
- AD administration;
- Setup and support corporate users (100+ workstations);
- Installation of working stations (Windows, MacOS);
- Maintenance of office equipment (printers/scanners etc.);
- Installation and support of corporate mobile phones;
- Maintaining the inventory system;
- Work with antivirus software;
- Partial administration of the MDM system;
- Market monitoring and equipment selection.

Tech support TeamLead

from 04.2023 to 07.2023 (3 months)
Будинок іграшок, Київ (Роздрібна торгівля)

- Maintaining the inventory system;
- Organization of team work;
- Setting and distribution of tasks in the team;
- Mentoring and educating;
- Work with the HelpDesk system;
- Reviewing custom software (analysis of software operation, finding errors in product operation, creating documentation);

Middle technical support/System administrator

from 02.2023 to 04.2023 (2 months)
Будинок іграшок, Київ (Роздрібна торгівля)

- AD administration;
- Setup and support not profile systems;
- Administration of the protection system;
- Setting up video surveillance systems;

Junior technical support

from 07.2021 to 02.2023 (1 year 7 months)
Будинок іграшок, Київ (Роздрібна торгівля)

- Adjustment and support of Windows 8/10/11 workstations, lacing;
- Technical maintenance of PC, office equipment, printers, scanners, UPS etc;
- Installation of working stations (Windows), fencing equipment (routers, switches);
- Organization of remote access (VPN L2TP IPsec/RDP);
- Installation and support of corporate mobile phones, IP telephones/smartphones;
- Work with virtual table farm RDS.

Education

Приватний вищий навчальний заклад "Міжнародний науково-технічний університет імені академіка Юрія Бугая"

Комп'ютерних наук та інженерії програмного забезпечення, спеціальність: "Комп'ютерні науки", Київ
Higher, from 2017 to 2022 (5 years)

Additional education and certificates

Technical Support Fundamentals

2023, 1 місяць
Certificate

Knowledge and skills

Language proficiencies

• English — average
• Russian — fluent
• Ukrainian — fluent

Additional information

[open contact info](look above in the "contact info" section)