Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/7275335/

Work experience

Customer support representative

from 08.2021 to 03.2023 (1 year 8 months)
Source Furniture, Дистанційно (Маркетинг, реклама, PR)

Customer Service Representative
Source Furniture, USA
September 2021 – March 2023
•Responded to customer inquiries via email with professionalism and accuracy.
•Created, managed, and led cases related to product damage and repair.
•Provided real-time support through the company’s live chat system, ensuring quick resolution of customer concerns.

Administrative assistant

from 08.2021 to now (5 years 2 months)
Asentiv, Умань (Приватні особи)

Administrative & Marketing Support Responsibilities
•Prepared and organized business documents to support daily operations.
•Managed calendars, scheduled meetings, and arranged travel logistics.
•Created and processed invoices; assisted with basic accounting tasks.
•Edited and updated website content to ensure accuracy and relevance.
•Supported clients by handling inquiries and providing timely assistance.
•Developed presentations (PowerPoint) and marketing materials.
•Designed and scheduled social media posts to strengthen online presence.
•Built landing pages and managed digital campaigns through HubSpot.
•Coordinated and executed marketing campaigns to improve engagement and lead generation.

Receptionist

from 05.2019 to 09.2019 (5 months)
Hotel, Odessa (Послуги для населення та бізнесу)

MAY, 2019 - SEP, 2019: MAY, 2020 - SEP, 2020
HOTEL RECEPTIONIST, ODESSA
Receiving incoming calls
Room reservation
Meeting and accommodation of guests
Execution of residence documents
Work with documentation and reporting papers
Negotiation skills and business correspondence
Ability to resolve conflict situations

Education

USPU

Foreign languages department, Умань
Unfinished higher, from 2016 to 2020 (4 years)

Knowledge and skills

• WordPress
• Canva
• MS Excel
• MS Word
• MS Office
• MS PowerPoint
• Ведення онлайн-чатів
• Уміння працювати в режимі багатозадачності
• Ведення CRM
• Користувач Salesforce

Language proficiencies

• English — advanced
• German — beginner

Additional information

Відповідальна, організована та швидко навчаюся. Маю досвід роботи асистентом та з різними онлайн-платформами. Вільно володію англійською.