Contact information

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Work experience

Safety dispatcher

from 07.2022 to now (4 years 5 months)

In my role as a Safety Dispatcher, I developed and demonstrated the following skills and achievements:

*Confidently conducted negotiations in English with drivers (including owner-operators) and dispatchers; coordinated actions during DOT inspections, safety violations, and out-of-service situations; prevented violations by promptly informing drivers about critical issues related to Hours of Service (HOS), logbooks, and vehicle condition; continuously monitored drivers’ compliance with FMCSA safety requirements in order to maintain safety scores at or below the national average among U.S. motor carriers.

*Solved tasks of varying complexity that required coordination between drivers, dispatchers, recruiting, and other departments; independently made decisions regarding fines, driver notifications, and repair strategies in critical situations involving accidents or failed DOT roadside inspections; maintained a high level of customer service; participated in the hiring and termination of drivers, analyzed PSP and MVR reports, and worked closely with recruiters; conducted phone interviews with drivers to verify their interstate trucking experience by asking questions related to Hours of Service regulations, cargo securement, breakaway systems, and other safety requirements.

*Maintained internal documentation and correspondence with DOT accurately and efficiently, including inspection reports, invoices, DVERs, and fines; worked with Excel spreadsheets and an HRM system; created customized Excel spreadsheets with advanced filtering systems to monitor safety processes for drivers operating under multiple motor carriers.

*Key achievement: successfully prevented new safety alerts in the companies under my supervision. In one company belonging to the second-highest inspection-volume group and having completed more than 100 DOT Roadside Inspections, I reduced the HOS Alert from 82% to 63%. I achieved this by independently developing and implementing a systematic communication strategy involving drivers and the HOS department, combined with consistent and rigorous monitoring of its execution.

Retail Sales Associate

from 08.2021 to 07.2022 (1 year)
ТзОВ "Трембіта і Орфей", Львів (Роздрібна торгівля)

I achieved strong results in sales by developing the following skills:

*Delivered engaging and persuasive presentations of musical instruments; identified and clarified customers’ needs by demonstrating the practical value and long-term benefits of a purchase; independently organized product placement on the sales floor, positioning the most popular instruments in highly visible and easily accessible areas to increase customer interest and engagement.

*Handled customer objections effectively and successfully overcame them through an individual approach; created an atmosphere of trust and openness to mutually beneficial solutions; developed and applied effective strategies for engaging potential customers during the initial product-selection stage and guiding them toward informed purchasing decisions through demonstrations of affordable musical instruments. One of my personal achievements was reviving sales of harmonicas, which had previously experienced low demand.

*Provided high-quality customer service, received positive feedback and appreciation from customers, and used this as a foundation for building long-term customer relationships; handled cash register operations and financial transactions with accuracy and responsibility; organized inventory in the stockroom while maintaining cleanliness and ensuring convenient product placement.

Education

Ivan Franko National University of Lviv

Faculty of Philosophy, Philosophy, Львів
Higher, from 2024 to 2028 (4 years)

PhD Program / Postgraduate Studies

Ivan Franko National University of Lviv

Faculty of Philosophy, Львів
Higher, from 2015 to 2020 (5 years)

Graduated with Honors.

Additional education and certificates

Commercial and Social Negotiation Course (based on Gavin Kennedy’s methodology)

З 01.05.2022-по 01.08.2022 (3 місяці)

Knowledge and skills

• MS Office
• Користувач ПК
• 1С
• Windows
• Розмовна англійська мова
• MS Excel

Language proficiencies

English — advanced

Additional information

I consider my key strengths to be:

*Resilience under pressure, persistence, and a creative approach to solving work-related challenges;
*A strong results-oriented mindset and a focus on improving the efficiency of work processes;
*Openness to dialogue, cooperation, and teamwork;
*The ability to acknowledge mistakes and analyze negative experiences in order to improve working methods and prevent similar issues from recurring.