Contact information

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Work experience

Customer support representative

from 05.2024 to 05.2025 (1 year)
King Group, Дистанційно (IT)

- Delivered support via live chat, email, and phone in a high-load iGaming environment
- Managed 100+ daily interactions across multiple communication channels
- Assisted users with payments, account verification, and platform-related issues
- Handled difficult customers and conflict situations with a calm, solution-oriented approach
- Achieved low average handling time (AHT) while maintaining quality standards
- Collaborated with internal teams to resolve escalations and improve user experience

Customer support representative

from 05.2023 to 05.2024 (1 year)
EverHelp, Дистанційно (IT)

- Provided customer support via live chat and email using Zendesk
- Handled 80–120 customer inquiries per day while maintaining high-quality responses
- Resolved account issues, technical problems, and general customer requests
- Maintained a consistent CSAT score of 90%+
- Achieved an average first response time under 2 minutes (chat)

Language proficiencies

English — fluent