Contact information

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Work experience

Field Technician

from 08.2019 to 12.2021 (2 years 5 months)
Printec Group, Zhytomyr (IT / POS / ATM)

•Installed and maintained computer systems including software and hardware components.
•Installed and tested network infrastructure equipment including switches, routers, servers, and structured cabling systems
•Installed and maintained all hardware and software-related system
•Resolved malfunctions and problems via upgrade, modification, repair, and external support assistance
•Repaired PC/Notebook/Laptop/Tablet/Desktop

Field Service Technician

from 01.2019 to 01.2019 (less than a month)
Innovative Banking Systems Ltd, Zhytomyr (IT / ATM)

•Supply and service support of Diebold Nixdorf banking equipment (hardware and software)
•Support ATMs and self-service terminals; electronic cashiers; banknote and coin counters/sorters/packers; deposit equipment; CASHINFINITY - cash management systems

IT/ATM/POS Field Service Technician/Engeneer

from 05.2007 to now (19 years 3 months)
Servus Systems Integration Ltd., Zhytomyr (IT/ Telecommunications / ATM / POS)

•Provided technical assistance on WAN via face-to-face and telephone contact
•Provided advanced technological assistance to attend incoming calls by using IT Helpdesk handset or remote desktop assistance.
•Configured, formatted, and maintained PC desktops, laptops, local printers, peripheral devices, and associated software.
•Resolved technically oriented user problems.
•Liaised with appropriate users and IT staff regarding resolutions.
•Performed product hardware, software, and services evaluations and repaired and replaced hardware and software.
•Configured, installed, and maintained network printers.
•Setup print server and ensured connectivity with end-users
•Repaired Desktops, laptops, printers, and any other authorized peripheral equipment.
•Identified and repair hardware issues in a POS environment
•Support ATMs and self-service terminals
•Provided on-site field technical support, including, but not limited to, end-user problem-solving.
•Installed and tested network infrastructure equipment including switches, routers, servers and structured cabling systems
•Established and maintained proper business relationships with customers and peers.
•Provided technical solution to the problems that occurred in the field

Education

Zhytomyr State Technological University

Information and Computer Technology, Zhytomyr
Higher, from 2000 to 2005 (5 years)

Master’s Degree (Specialist) Field Of Study Department of Information and Computer Technology, Zhytomyr State Technological University, Ukraine

Knowledge and skills

• Android
• PC User
• DNS
• IP (Internet Protocol)
• Linux
• MacOS
• MS Office
• NTP
• Operating systems
• SMTP
• SNMP
• Technical support
• TCP
• Troubleshooting
• Windows
• ATM
• POS (Point of Sale)
• Electro-mechanical and troubleshooting skills

Language proficiencies

• Ukrainian — fluent
• English — above average