Contact information

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Work experience

Sales manager

from 03.2023 to now (1 year 1 month)
Level Consulting Group, Remote (Education and science)

1. Present, promote, and sell products/services using solid arguments to existing and prospective customers
2. Perform cost-benefit and needs analysis of existing/potential customers to meet their needs
3. Establish, develop, and maintain positive business and customer relationships
4. Reach out to customer leads through cold calling
5. Expedite the resolution of customer problems and complaints to maximize satisfaction
6. Achieve agreed-upon sales targets and outcomes within schedules
7. Coordinate sales efforts with team members and other departments

Call Center Customer Service Representative/Broker/ Sales & Affiliate Manager

from 02.2023 to now (1 year 2 months)
GetCarrier LLC, Remote (Transportation and logistics)

1. Take customer calls and provide accurate, satisfactory answers to their queries and concerns

2. De-escalate situations involving dissatisfied customers, offering patient assistance and support

3. Call clients and customers to inform them about the company’s new products, services, and policies

4. Guide callers through troubleshooting, navigating the company site, or using the products or services

5. Review customer or client accounts, providing updates and information about billing, shipping, warranties, and other account items

6. Collaborate with other call center professionals to improve customer service

7. Cold calling dealerships

8. Processing leads

Data entry Clerk

from 10.2021 to now (2 years 6 months)
Level Valuation LLC, Remote (Real estate)

• Data management.
• Data download from Costar and public data research and downloads.
• Input information into spreadsheets and company database to provide quick access to essential data.
• Identified and corrected data entry errors to prevent duplication across systems.
• Responded to daily inquiries and requests within a mandated timeframe to meet deadlines.
• Gathered and documented statistical information to generate reports
• Converted documents from one format to a different format.
• Format Text.
* Data analysis using MS Excel

RELATIONSHIP OFFICER

from 09.2021 to now (2 years 7 months)
XMINGER ADVERTISING, Kumasi (Marketing, advertising, and PR)

• Generate leads using all digital platforms.
• Drive sales using excellent negotiation, communication, and problem-solving skill.
• Research client business needs and schedule appointments to discuss new opportunities.
• Achieved client loyalty through quality, productivity, service, and proactive management.
• Develop strategic plans for client relationships, proactively consulting with senior individuals and
anticipating needs.
• Monitor competitive and marketplace trends impacting client satisfaction to keep ahead of developments
and implement response plans.
• Develop a marketing plan based on client data to acquire new relationships and expand existing ones.
• Advice and counsel customers on designs, locations and related matters, courteously educating clients
and responding to inquiries.
• Increased portfolio by over 200% within my first year through a client-focused approach to strategic
account management.
• Building long-term relationships with lucrative clients by utilizing active listening, effective
communication, and dynamic interpersonal skills.
• Maintain contacts and relationships with existing and potential clients.
• Prepare and present timely reports to management.
• Generate effective sales strategies to attract sales.

RELATIONSHIP OFFICER

from 08.2020 to 09.2021 (1 year 1 month)
PROGRESS SAVINGS AND LOANS LTD, ASHANTI/ KUMASI (Finance, banking, and insurance)

• Assessed clients’ creditworthiness
• Prepared loan memorandum and clients’ cash flows to assess their qualification
• Monitored repayments and chased arrears if any as well as managed delinquencies
• Supervised mobile bankers and market the company’s products/ services.
• Increased portfolio by over 200% through a client-focused approach to strategic account management.
• Established strong client relationships to drive business development.
• Advised and counseled customers on financing and related matters, courteously educating clients and
responding to inquiries.

BUSINESS RELATIONSHIP OFFICER

from 10.2017 to 08.2020 (2 years 10 months)
ADEHYEMAN SAVINGS AND LOANS LTD, ASHANTI/ KUMASI (Finance, banking, and insurance)

• Assessed clients’ creditworthiness
• Presented loan applications to credit committee and take charge of disbursement after getting approval
• Monitored repayments and chased arrears if any as well as managed delinquencies
• Maintained good relationships with clients
• Supervised mobile bankers and market the company’s products/ services.
• Advised and counseled customers on financing and related matters, courteously educating clients and
responding to inquiries.

Education

INSTITUTE OF CHARTERED ACCOUNTANTS GHANA

ACCOUNTING, GHANA
Higher, from 2019 to 2022 (3 years)

This is an Accounting professional course that provides a license after completion to operate as a chartered Accountant

TAKORADI TECHNICAL UNIVERSITY

MARKETING, GHANA - TAKORADI
Higher, from 2013 to 2016 (3 years)

Attained a Higher National Diploma in Marketing (First class Honor)

Additional education and certificates

GOOGLE DIGITAL SKILLS FOR AFRICA - The Fundamentals of Digital Marketing

within one month

Coursera Microsoft Excel Data Analysis Project Certificate

within a day
Certificate

Google Data Analytics

2 months

QuickBooks Advanced Certification

1 Month

Knowledge and skills

Language proficiencies

English — fluent