Contact information

The job seeker has entered a phone number , email and LinkedIn.

You can get this candidate's contact information from https://www.work.ua/resumes/7480700/

Work experience

Customer care agent

from 09.2021 to 05.2023 (1 year 8 months)
Advcash, Харків (Фінанси, банки, страхування)

- Service consultation
- Resolving technical and general questions
- Responding to customer queries via Tickets and Chat

Support Specialist

from 09.2019 to 02.2021 (1 year 5 months)
Idexx, SmartFlow, Харьков (IT)

Receiving and making phone calls to customers.
Client management in CRM.

Suppport Operator

from 12.2016 to 03.2017 (3 months)
Upclick, Харьков (IT)

Receiving and making phone calls to customers.
Technical support on PC related question.
Remotely connecting to clients to assist with questions

1st Line cusstomer support

from 01.2016 to 04.2016 (3 months)
FluentPro Software Corporation, Харьков (IT)

General and pre-sale questions.
Requests management betwen departments.

Customer Care representative

from 03.2013 to 08.2015 (2 years 5 months)
Namecheap, Харьков (IT)

Assisting customers with questions dedicated to either technical, billing, pre-sales or transfer related questions.
Providing support led by “customer care” principles.

Education

НТУ ХПИ

Прикладная Лингвистика, Перевод, Харьков
Higher, from 2009 to 2015 (6 years)

Knowledge and skills

• Management of CRM
• Zendesk
• Conflict settlement
• Work with customers
• Stress resistance
• Communicability
• Неконфліктність
• MS Office
• Користувач ПК

Language proficiencies

• English — fluent
• Russian — fluent
• Ukrainian — advanced

Additional information

https://t.me/ZetraThorn