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Nataliia Ustich
Account Manager
Hardworking and perspective Account Manager, bringing 5+ years' experience in corporate client services in trade
and banking sector. Able to handle multiple tasks simultaneously, make linkages and use common sense in solving
problems and making decisions. Skilled in strategic planning, staff motivation and coaching, experience in planning
and managing budgets. Demonstrated success in the development of long-term business-partnerships and contract
negotiations with 3rd parties.

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Account Manager
Payroll administration, budgeting and cost optimization
TVP Global Service, Inc.
10/2017 - Present , Excellent oral and written communication
Act as a Team Leader: control the correctness of ordering on Amazon, Accurate and organized Client focus
eBay, company website, their subsequent dispatch, compliance with
agreements with suppliers, staff coaching; Recruitment and training of personnel
Setting prices in Amazon for different items;
SWIFT, Telex, MS Office, Lotus Notes
Maintaining inventory, dropship orders processing;
Maintaining client retention levels by providing high-quality technical
advice while focusing on maximising sales potential (customer support).
Chief Economist
Trade Finance and Documentary Business Unit of PJSC Ukrainian civil volunteer unit (03/2014 - Present)
Guardianship of the military and children in the Donbas frontline
UKRSOTSBANK Kyiv, Ukraine zone
06/2013 - 07/2016
Successful Front Office management of existing large corporate
clients; Creation and support of the project "Provision of pre-
Advising and conducting trade finance operations and settlement medical care to children in war conditions"
under foreign economic agreements. (2015 - Present)
Head of the Letter of Credit Service Division Organization of courses for students and school teachers,
nannies and kindergarten teachers in the war zone
Legal Entity Service Department of Alfa-Bank
10/2012 - 05/2013,
Preparing financial charts and tables for analysis and presentations. TRADE FINANCE EBRD e-Learning Program
(09/2014 - 09/2015)
Chief Economist Certified in: Environmental and Social Issues in Trade (result - 70%),
URDG Master (result - 95%), ISP Master (result - 95%), DC Master (result
Documentary Transactions Department of Alfa-Bank - 90%), Collections Online Training (result - 100%), Mentor 600 (result
07/2008 - 10/2012, -90%), Incoterms® 2010 Online Training (result - 100%)
Achievements/Tasks Specialist of the Interbank Transactions Department of
Acting as a Department Director during the latter's maternity leave; the Treasury and Securities Administration
Liaising with all departments, incl. IT department, to improve processes; (03/2006 - 07/2006)
Execu tion of docu ments for opening and closing of Nostro and Loro
Training, and mentoring junior staff. accou nts; Opening and closing of cu stomer's accou nts; Accou nting of
closed deals and interest accrual; Creating of accou nting postings in the
bank system according to the information obtained from SWIFT
Leading Economist messages of correspondent banks.
Documentary Transactions Department of Alfa-Bank
Kyiv, Ukraine Specialist in the Correspondent Relations Department
06/2007 - 05/2008,
(07/2006 - 06/2007)
Achievements/Tasks Opening, closing and maintenance of correspondent accounts of CIS and
Creating a division from scratch, incl. the documentary base; Baltic countrie's banks; Entering into agreements on establishment of
correspondent relations and interbank agreements; Provision of
Managing daily accounting and financial operation; confirmations under the audit inquiries of the correspondent banks.
Recruiting the junior staff and training to methods and procedure of the
company's policies. EILTS international certificate - 6.5 rate
Master's degree in International Economics English
Donetsk National Technical University
2000 - 2005, Donetsk, Ukraine
Bachelor's degree in Jurisprudence
Donetsk National Technical University Ukrainian
2000 - 2005 Donetsk, Ukraine

Level Consulting Group Course on FBA orders Russian
processing and Private Label system on Amazon
12/2020 - 3/2021 Donetsk, Ukraine

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