Daniel

Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/7529627

Work experience

Team leader of English Desk

from 09.2019 to 11.2022 (3 years 2 months)
Black Side, Kyiv (Фінанси, банки, страхування)

- Prepared team performance evaluation report with assistance from performance analyst for submission to senior management during team meetings.
- Calibrated predictive dialler program to reduce dead calls by 80% and increase productivity of human resources by 400%.
- Analyzed individual team member personal data to pinpoint weaknesses, then schedule one-on-one training sessions to address possible factors and improve performance.
- Utilized the telecommuter program increasing productivity by 40% and reduced cost by 25%.
- Established benchmarks for sales, customer satisfaction, and management of new team members.
- Trained, coached, and gave advice to team representatives to ensure comprehension;
- Managed and updated the customer loyalty program.

Sales Manager

from 09.2018 to 08.2019 (11 months)
24Option, Kyiv (Фінанси, банки, страхування)

- Hit sales targets through successful management and leadership of the sales team;
- Created and refined sales strategy and forecasts in line with overall objectives;
- Recruited, managed, trained, and developed the salesforce;
- Built excellent customer relationships and expanded the high-value account client base;
- Undertook detailed sales analysis and report to the European director of sales;
- Created targets, KPIs, and sales strategy roadmaps for individual team members;
- Identified emerging markets and undertook competitor analysis;
- Solved regional sales difficulties and pipeline issues;
- Was keeping up to date with product and industry knowledge.

Restaurant Administrator

from 01.2017 to 06.2018 (1 year 5 months)
Marriott Hotel, Dubai (Готельно-ресторанний бізнес)

- Planned, implemented, and managed overall hotel daily operations;
- Planned and organized hotel activities to drive sales;
- Prepared and managed schedules and shifts;
- Evaluated staff performance;
- Planned and implemented marketing campaigns with marketing teams;
- Ensured safety and adherence to rules and regulations;
- Collected payments and maintained records of budgets.

Waiter/Bartender at Marriott Hotels, Dubai

from 10.2016 to 01.2017 (3 months)
Marriott Hotels, Dubai (Готельно-ресторанний бізнес)

- Communicated order details to the Kitchen Staff;
- Served food and drink orders;
- Arranged table settings and maintained a tidy dining area;
- Delivered checks and collect bill payments;
- Followed all relevant health department regulations;
- Provided excellent customer service to guests.

Education

Technical High School Gjorgji Naumov

Engineering College, Bitola
Unfinished higher, from 2013 to 2015 (2 years)

Technical High School Gjorgji Naumov

Mechanical Technician for Production, Bitola
Higher, from 2008 to 2012 (4 years)

Knowledge and skills

Language proficiencies

• English — fluent
• Bulgarian — fluent
• Ukrainian — beginner

Additional information

Organized and enthusiastic customer support manager with more than 3 years of
experience, driven to provide the best customer service.

Civil status - not married, no kids.
Typing speed - 50 WPM.
Ready for business trips.
With an international passport