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Iaroslava Terletska [open contact info](look above in the "contact info" section)
English language teacher [open contact info](look above in the "contact info" section)
Kyiv, Ukraine

Employment History
18.01.016 – present flight attendant, UIA, Kyiv
transcontinental flights to New York, Toronto, Beijing, Bangkok and others
business communications on board : small talks, business etiquette and manners, interactions with people with special needs and different religions
culturally aware of professional communication with nations through service onboard and conflict solving
09.2016 – present English tutor
(teaching intermediate and upper intermediate students, offline and online)
09.2014 –05.2015 teacher of English at “ABC class” (private school of foreign languages),
Chernivtsi Ukraine
(planned and conducted English language lessons for groups of adults
and teenagers)
11.2008-03.2009 Volunteer at After School Club, ID USA
(helping with homework at elementary school for English native speaking kids)

Education
05.2015-11.2015 Au-Pair program, NY, USA
09.2010-06.2014 Chernivtsi Institute of trade and economics (Bachelor Degree)
08.2008-07.2009 West Side High School, ID USA ( FLEX exchange program)

Certificates and Courses
09.2021 CAE
06.2021 Teach English Now! Lesson Design and Assessment
(Coursera, ASU, Part of TESOL certificate)

05.2021 Teach English Now! Theories of Second Language Acquisition
(Coursera, ASU, Part of TESOL certificate)
04.2021 Teach English Now! Foundational Principles
(Coursera, ASU,Part of TESOL certificate)
04.2017 German language courses
08.2015 American Language Communication Center, NY, USA
(Course of Master Speaking English)
11.2015 TOEFL
04.2010 FCE

Tech skills
Microsoft office (Power Point, Word, Outlook - confident user, Excel – basic user)
Zoom, Skype, Google Classroom
General skills
Interpersonal and business communication skills
Experienced in cultural differences of verbal and nonverbal communication
Proficient in negotiation and conflict resolutions

Languages
Ukrainian, Russian – first languages
German - basic