Contact information

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Work experience

Customer support representative

from 06.2022 to 10.2023 (1 year 4 months)
Ambisafe, Дистанційно (IT)

Helping clients with their issues, answering questions regarding the products on the platform, creating marketing campaigns, posting news in the blog, creating and editing articles for the FAQ page, helping with localization of the site, and manually testing minor bugs on the site.

Customer Support Representative

from 02.2022 to 05.2022 (3 months)
ТОВ "Цифровi рiшення", Київ (IT)

Customer Support Representative

from 10.2021 to 12.2021 (2 months)
Livingston Research, Київ (IT)

Customer support agent

from 03.2017 to 07.2020 (3 years 4 months)
ТОВ ТПР

Knowledge and skills

• Знання CRM систем
• Ведення онлайн-чатів
• Уміння працювати в режимі багатозадачності
• Друга лінія підтримки
• Перша лінія підтримки
• Ведення CRM
• Швидкий набір тексту
• Slack
• Figma
• Jira

Language proficiencies

• English — advanced
• Ukrainian — fluent
• Portuguese — average

Additional information

Experienced customer support agent starving for a new job. Patient, sociable, punctual, willing and able to learn everything that is needed for successful work. Ready for night shifts as well.