Angela

Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/7840436

Work experience

Business Development Manager

from 03.2020 to 06.2023 (3 years 3 months)
MegaDev, Remote (IT)

Facilitated seamless communication between the sales team and operational units, optimising processes and driving business growth.
• Ensured CRM accuracy and efficiency by meticulously updating and maintaining records, leading to a 20% increase in lead conversion rates.
• Spearheaded outbound communications efforts, resulting in a 30% increase in event attendance and appointment creation.
• Collaborated with internal teams to expedite task completion, fostering a culture of timeliness and efficiency.
• Engaged cross-functional teams to tailor solutions according to individual client needs, enhancing overall customer satisfaction.
• Provided direct support and coaching to customers and partners, acting as a bridge to internal resources and strengthening client relationships.
• Generated comprehensive reports to offer valuable insights to the sales team, aiding in strategic decision-making processes.

Product manager

from 03.2020 to 06.2023 (3 years 3 months)
CoinSender, Remote (IT)

Orchestrated the achievement of targeted KPIs across product metrics, propelling activation, acquisition, conversion, retention, referrals, and revenue within a three-quarter time frame.
• Conducted comprehensive product analyses, mapping out the entirety of the product management funnel, resulting in a 150% increase in revenue from $300k to $750k in three quarters.
• Strategically integrated behavioural psychology techniques into the purchasing funnel,
leading to a 30% surge in product sales.
• Enhanced early marketing impressions and streamlined new account onboarding processes, resulting in a 25% increase in customer satisfaction ratings.
• Innovated profit-maximising strategies for product lines, identifying optimal outreach channels and driving a 40% boost in profitability.
• Monitored and assessed the efficacy of metric optimizations, ensuring sustained growth and performance improvement.
• Collaborated closely with cross-functional teams in marketing and leadership to swiftly execute product growth initiatives, fostering a cohesive and agile work environment.

Business Development Manager

from 01.2018 to 01.2020 (2 years)
Talentuch, Remote (Recruiting and HR)

Streamlined the hiring process for officials within Microsoft D365, ERP, SAP, and IT companies, resulting in a 40% reduction in time-to-hire.
• Developed and executed marketing strategies aligned with company objectives and market trends, leading to a 25% increase in market penetration.
• Analyzed performance metrics of marketing programs, optimizing strategies to achieve a 30% increase in lead generation.
• Conducted comprehensive competitive analysis, identifying key strengths and weaknesses of competitors, enabling informed decision-making and market positioning.
• Negotiated and finalised business contracts and financial models with a focus on profitability, contributing to a 20% increase in revenue.
• Produced visual financial reports utilising charts and graphs, enhancing data visualisation and aiding in strategic financial decision-making.
• Established and maintained campaign frameworks and business processes, ensuring consistency and efficiency in operations.

IT Sales Manager/ Customer Success Manager

from 08.2016 to 11.2017 (1 year 3 months)
Nakivo Software Backup and Replication, Kyiv (IT)

Supervised a team of 4 customer service Account Managers and Representatives, ensuring efficient operations and optimal customer service delivery.
• Managed daily customer service calls and effectively resolved all escalated issues, maintaining a high level of customer satisfaction.
• Implemented and monitored weekly and monthly quotas, resulting in a 20% increase in sales productivity.
• Developed comprehensive training materials and established training schedules, enhancing team proficiency and performance.
• Collaborated closely with other departments to streamline the handling of customer care issues, leading to a 15% improvement in issue resolution time.
• Spearheaded initiatives to improve customer retention rates, resulting in a 25% increase in customer loyalty.
• Implemented new strategies and processes to enhance overall customer success, resulting in a 30% increase in customer satisfaction ratings

Technical support Manager/Operations and Client communication specialist

from 06.2015 to 06.2016 (1 year)
Star call, Kyiv (IT)

Provided prompt and accurate assistance to members regarding services covered by their insurance plans, resulting in a 20% decrease in call duration and increased customer satisfaction.
• Directed phone-based customer interactions to efficiently address and resolve a wide variety of inquiries and questions related to benefits, leading to a 25% reduction in call escalations.
• Managed diverse inquiries and performed administrative tasks to swiftly and effectively resolve customer issues, resulting in a 30% improvement in issue resolution time.
• Collaborated with cross-functional teams to streamline processes and improve overall customer service efficiency, resulting in a 15% increase in team productivity.
• Implemented proactive measures to anticipate and address common customer concerns, reducing the number of repeat inquiries by 20%.
• Demonstrated exceptional communication skills in handling customer interactions, consistently receiving positive feedback from customers and supervisors.
• Maintained detailed records of customer interactions and resolutions, contributing to improved data accuracy and reporting efficiency.

Education

Grodno State Medical University

Doctor of medicine, Grodno
Higher, from 2015 to 2021 (6 years)

Knowledge and skills

Language proficiencies

• English — fluent
• Russian — average
• French — average

Additional information

Team work. PC user. Sales management. CRM system. Business Development. Business communication. B2B Marketing. English speaking. Analytical skills. Sales skills. Customer support. Lead generation. Sales force. Negotiation skills. Creativity. Communication with clients. Operation management. Time management. Salesforce. MS Powerpoint.