Angela

Angela Chika Kalu
Phone number:[open contact info](look above in the "contact info" section) / [open contact info](look above in the "contact info" section)
Linkedin : [open contact info](look above in the "contact info" section)
Email :[open contact info](look above in the "contact info" section)
Home Address: House 9&11, New Karishi Extension, Navy Estate, Karshi, Abuja.

Readily embraces change and delivers results through a commitment to learning and development.
Fosters organizational unity by building capabilities in others and role modelling consistent and candid
leadership. Energetic management professional versed in business management, finance and sales.

Known for excelling at strategic business planning, increasing profit, Customer satisfaction team building
and leadership, relationship management, financial negotiations, and change management.

KEY COMPETENCIES
Attention to details Problem- solving Team leadership
Strategic planning Negotiations Communication
Client Relationship Business Development Researching
Business Intelligence Networking Project Management

PROFESSIONAL EXPERIENCE

Oct 2022- Present
CoinSender, Switzerland
Product Growth Manager (Remote)
Accomplishments:
Set and ensured the company achieves specific KPIs in product-related metrics, such as activation,
acquisition, conversion, retention, referrals, and revenue
Performed detailed product analysis which covers the product management funnel with all its aspects
Implemented behavioral psychology methods into the buying funnel to improve conversions and boost
product sales
Improved various aspects of customer experience, such as early marketing impressions and new
account onboarding
Found new ways to make our products more profitable and identified the best outreach channels
Determined and monitored the effects of the metrics optimization
Cooperated with the marketing and leadership team members to ensure quick implementation of
product growth plans

Oct 2022- Present
MegaDev Company, Alicante Spain
Business Development Manager (Remote)
Accomplishments:
Setting goals and developing plans for business and revenue growth
Researched, planned, and implemented new target market initiatives
Researched prospective accounts in target markets
Pursued leads and moved them through the sales cycle
Developed quotes and proposals for prospective clients
Setting goals for the business development team and developed strategies to meet those goals
Trained business development staff
Attended conferences and industry events
 Talentuch Ukraine Jan 2022- Oct 2022

Sales Development Representative (Remote)
Managing customers accounts, detecting business opportunities, penetrating new markets, writing sales proposals,
attending industry events and promoting the company

Accomplishments:

Responsible for hiring officials related to Microsoft D365, ERP, SAP and IT Companies. Identified,
developed and evaluated marketing strategies based on the knowledge of the company's objectives
and market trends.
Analyzed performance of all marketing programs to identify the best opportunities for optimization.
Completed strategic competitive analysis by assessing strengths and weaknesses of competitors.
Negotiated and reviewed business contracts and financial models with profitability and financial
success in mind.
Created charts and graphs to illustrate daily, monthly and annual financial reports.
Documented and maintained the campaign frameworks and business processes.
Reached out to prospects and the company's representatives via linkedin, skype, twitter, emails,
Facebook.
Used slack and google meet to communicate with the team.
Used Apollo to get prospect's emails and created touch and email templates to send to clients.
Used LinkedIn to find companies working with Microsoft D365, F&O, ERP,SAP and IT companies.
Used Purely HR Updated the Nimble CRM System and getting potential client through there.
Met the companies KPIs for the month.

Nakivo Software, Ukraine Jun 2019- Jan 2022
Customer Success Manager/ Sales Manager

Managing and building customer relationships, onboarding and training customers, and supporting sales opportunities.

Accomplishments:
Managed 4 customer service Account Managers and customer service Reps.
Handled daily customer service calls and all escalated issues.
Assigned and monitored weekly/monthly quotas.
Developed training materials and implemented training schedules.
Worked closely with other departments to ensure proper handling of customer care issues.

StarCall, Brooklyn, USA Jun 2016- Jun 2018

Managing and building customer relationships, onboarding and training customers, and supporting sales opportunities.

Accomplishments:
Assisted members by answering their questions when they would call in to inquire about services
covered by their insurance plan.
Directed phone based customer interaction to answer and resolve wide variety of inquiries, questions
related to benefits and assistance.
Managed a wide variety of inquiries of customer service and administrative tasks to resolved customer
issues quickly and effectively.
 EDUCATION
Grodno State Medical University, Grodno, Belarus (2015-2021)
Doctor of Medicine